AutoNation Ford Jacksonville - Service Center

Recently took my 2023 Ford Ranger in for Service and to check a couple of issues I was having. Making an appointment online was super easy. Showed up the morning of my appointment (a Wednesday) and check check a couple of issues I was having. Making an appointment online was super easy. Showed up the morning of my appointment (a Wednesday) and checking in was easy. Talked to the Susan the Service Advisor and she took care of getting me checked in and she made notes of things for them to check. She told me I may not be able to get my truck back until Friday. Kind of bummed, but understood it would take some time to look at my issues. One of the issues I was having was my Driver's Side rear floorboard would get wet when it rained. Was informed on Friday that the part would arrive Saturday and that I could potentially pickup my Truck on Monday. I asked Susan which part and all she could say was a seal but did not know which one. I feel that the part that was being ordered should have been available in the computer system or central location the Service Advisor could look at. I called the dealership on Monday afternoon and was told by Susan that the Service Technician had called out sick and couldn't tell me if the seal had arrived and been replaced. Again, this is information that should be available to the Service Advisor. Another issue I had reported was a clunk sound when stopping or taking off. The Service Advisor said that the Service Technician could not get the sound to appear and asked me to come in and see if I could get the sound to show up with a technician. I arrived on Tuesday morning to do so and could not get the sound to duplicate. No issue there, but I asked if they knew if the seal had been replaced yet and she could not answer the question. When I took the test drive, it was with a Service Technician manager, and he told me that he believed the seal had been replaced but would confirm. He offered to reset the transmission modules to see if that cleared up the clunk sound that I occasionally heard. Received a call later that day that the truck was ready to be picked up. Picking up the truck was easy. Another Issue I reported was that the factory ordered and installed tonneau cover was leaking. The Service Advisor told me that it even though it was ordered and installed from the factory that it was not covered under warranty per the parts manager. I don't agree with this. The Oil change and service done to my truck seem to have been done correctly and on the Wednesday I dropped it off. So far the Seal that they replaced on the driver's side rear door seems to have stopped the water leaking into the truck. Susan was very professional and friendly. My biggest recommendation is that Service Advisors have access to more information prior to contacting customer to be able to better answer questions. More

Very experienced and customer friendly. All personnel keep the customer satisfaction and experience in mind. All personnel keep the customer satisfaction and experience in mind. More

Excellent teamwork and dedication with great service and back up - feel like coming back again back up - feel like coming back again More

I brought my newly acquired 2018 Taurus in for its first maintenance service on 12/12/23. Your service person, Erica Carmichael, was friendly, attentive and knowledgeable. The service was prompt and inclu maintenance service on 12/12/23. Your service person, Erica Carmichael, was friendly, attentive and knowledgeable. The service was prompt and included a good wash job as a courtesy. I appreciate that! I have decided to continue using your dealership for maintenance and repair services on my 2018 Taurus. With the complexity of today's vehicles, a dealership is almost a must for a vehicle's repair and service, if the job is to be correctly accomplished. From my pleasant experience on 12/12, I feel that AutoNation Ford Jacksonville will be there for my needs. The friendliness and cooperation that I received from all employees is much appreciated. See you next time! Thanks. More

I like The proffesionalism of The dealership workers and The complimentary washing of my car The complimentary washing of my car More

I am always impressed with the service I receive at AutoNation. I never feel taken advantage of and feel that they have my best interest in hand. My most recent service was with Bryan - and he went abo AutoNation. I never feel taken advantage of and feel that they have my best interest in hand. My most recent service was with Bryan - and he went above and beyond! More

great service and great people! brought my car by for an oil change and tire rotation. fast and easy. came back to a clean car. great job guys! brought my car by for an oil change and tire rotation. fast and easy. came back to a clean car. great job guys! More

Great customer service. I have only been here twice for service and both have been great, the downside of last service was my truck was dirtier that when I dropped it off. I I have only been here twice for service and both have been great, the downside of last service was my truck was dirtier that when I dropped it off. I had a bit a gas residue on center console from when tech changed fuel filters More

I called AutoNation on Friday got an appointment for Monday. They figured out what was wrong with my truck got the parts and back on the road Wednesday very happy with this dealership Monday. They figured out what was wrong with my truck got the parts and back on the road Wednesday very happy with this dealership More

My recall was done by the time given and the shuttle service man was great. service man was great. More