AutoNation Ford Jacksonville - Service Center

Really bad experience with your car service staff and the way they return your car (without antifreeze). Front desk staff needs better quality care training with customers. Bad waiting time. Everyone out the way they return your car (without antifreeze). Front desk staff needs better quality care training with customers. Bad waiting time. Everyone out for lunch or for other personal duties. More

It's really easy to get your car services here. Very clean, very comfortable location. Pickup/drop off service is top-notch. The people are nice and you aren't hounded by salesman when you are gett Very clean, very comfortable location. Pickup/drop off service is top-notch. The people are nice and you aren't hounded by salesman when you are getting your new Ford serviced. Free coffee, spacious waiting area, also. And last time, the bill was cheaper than quoted. More

Professional and friendly service, dropped car off no appointment due to car malfunctioned over the weekend and repairs had within 48 hours, fuel pump appointment due to car malfunctioned over the weekend and repairs had within 48 hours, fuel pump More

It was quick and everyone was very friendly- came in to fix a recall item fix a recall item More

Terrible service department. I scheduled service for a Ford issued recall. The day I drop the car off, they call at the end of the day to say they don’t have the part. Call the e I scheduled service for a Ford issued recall. The day I drop the car off, they call at the end of the day to say they don’t have the part. Call the end of the next day to say they still don’t have it. Total waste of two days, when the appointment was scheduled for two weeks ahead. They knew it was for the recall. Total waste of time. More

Prompt- friendly and efficient- highly recommend! We have found our favorite dealership - won’t go anywhere else! We have found our favorite dealership - won’t go anywhere else! More

Convenient location in relation to work and home. Switched from other dealership due to this fact for my car maintenance. My main ding on the rating is from customer service point of view from someon Switched from other dealership due to this fact for my car maintenance. My main ding on the rating is from customer service point of view from someone who has been in that field for 25+ years. Once someone is helping, everything is fine but when someone walks into the service area, someone should acknowledge a customer and say hello in the least (even from the parts counter). Standing around five minutes is too long not to be at least greeted. More

Customer service excellent. Very organized. Work completed in a very, timely fashion. Thoroughly pleased with the whole visit. Very organized. Work completed in a very, timely fashion. Thoroughly pleased with the whole visit. More

It was a much better experience than I anticipated. I didn’t have to wait long for the scuttle bus, which was wonderful service by Antwan Riley. I enjoyed the travel and discussions on the trip. Clearl I didn’t have to wait long for the scuttle bus, which was wonderful service by Antwan Riley. I enjoyed the travel and discussions on the trip. Clearly loves people and his job. Also, Gary Chaney the service adviser was extremely nice and helpful, with my other concerns on my vehicle. I felt Gary was very professional and knowledgeable regarding my Ford. It was a perfect day and much better than previous visits years ago. I’ll be visiting more often now, other than using local tire, oil and fly by night mechanical outfits. Nice noticeable improvement! Enjoyed this opportunity! More

I like autonation phillips highway, dealt with them for years, terry leonard is an excellent saleman. I need to share that I am not happy with the ecoboost escape. Its a ridiculous engine system that remin years, terry leonard is an excellent saleman. I need to share that I am not happy with the ecoboost escape. Its a ridiculous engine system that reminds me of the old stick shift engine with its jerks. I love the size, shape, functions about the escape though. I wanted a bronco or ranger but they are priced too high More