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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.1
591 Reviews

591 Reviews of AutoNation Ford Jacksonville - Service Center

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April 27, 2023

The service was good but my car wasn’t wash at the end of service More

by Paul Cevallos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward,Slater
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May 01, 2023 -

AutoNation Ford Jacksonville responded

Hi, your comments keep us motivated and working hard for all our guests. Drive safe, and we'll see you on the road.

April 23, 2023

The staff in the servicing office was great to work with and very efficient. I would highly recommend there services. More

by Gxela65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Multiple employees
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Apr 27, 2023 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

April 21, 2023

Autonation Ford Jacksonville reacted quickly to take care of a small mistake that happened during a routine service, and for that I am very grateful. Thank you to the service team! More

by Adamgda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie, Ashley, Robert
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Apr 27, 2023 -

AutoNation Ford Jacksonville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 19, 2023

They are pretty goo with appointments on the other side they did not do the entire job and told me everything was done More

by tannya_burgos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
susan
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Apr 27, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 18, 2023

My car was ready for at least 30 min but service av was out unsat More

by gcowan1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not know at this time
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Apr 28, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.

April 17, 2023

The dealership is ok. Finance department is horrible and will not return calls or fix issues. More

by DLew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
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Apr 28, 2023 -

AutoNation Ford Jacksonville responded

Hi Dlew, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (904) 242-6499. We'd appreciate the chance to make your experience a positive one.

April 13, 2023

Autonation Ford always has tested our family well. I highly recommend their service department. We also have bought our last 2 vehicles from them. More

by paulagreene21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Apr 26, 2023 -

AutoNation Ford Jacksonville responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Jacksonville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

April 12, 2023

Went to pick my truck up and waited 30 minutes to be checked out. My service advisor was to busy but another advisor was wonderful enough to check me out. 2 days later I noticed the security key for my More

by Squirreltab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Apr 26, 2023 -

AutoNation Ford Jacksonville responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Jacksonville take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 242-6499. We hope to hear from you.

April 10, 2023

Though we had to wait an additional day and a half due to parts my rep kept me in the loop about what was going on. Service is friendly and knowledgeable. More

by realjbo123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
Report | Print
Apr 26, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

April 10, 2023

Early and below expected price, what's not to like. Very professional and kept me informed of my car's progress. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
Report | Print
Apr 20, 2023 -

AutoNation Ford Jacksonville responded

Hi Mike, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

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