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AutoNation Ford Gulf Freeway - Service Center
Houston, TX
468 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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468 Reviews of AutoNation Ford Gulf Freeway - Service Center
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July 31, 2021
Regarding my experience at AutoNation Ford service department, I’ll try to keep it as short as possible and apologize for the rant. I had such a good experience with Sales, and this has completely ru department, I’ll try to keep it as short as possible and apologize for the rant. I had such a good experience with Sales, and this has completely ruined my opinion of this dealership. This was by far the best example of POOR CUSTOMER SERVICE I have ever seen. I have attempted on multiple occasions to have a manager contact me BEFORE I wrote my review—I can’t count the number of times I called with no one even answering the phone. The voicemail for the service department goes to what sounds like a staff member named Chase and is not a voicemail for the service department. I tried to get an operator and the menu loops back to the beginning. I even asked the nice lady that called regarding my experience to have a manager call me which has not happened. Per their request by the multiple emails I have received, I will post this on all platforms for which they have themselves requested. My car was unavailable to me for 21 days for an oil change, diagnostic for a rattling noise, and a replacement of a trim piece. 21 days! I understand waiting on parts is out of their control. What WAS in their control was to communicate those delays in getting a part for which they failed miserably. The only communication I had was when I called them and the day it was ready. Messages left for my advisor were not returned. My only positive interaction was with someone named Krystal calling me back after I called to check status from my advisor. Fortunately I work remotely, however, I had a time sensitive piece of equipment that I needed to drive to facility to pick up and had to spend >$100 to Uber to and from. I DO NOT plan to use this service department ever again. I DO NOT recommend this service department to anyone. Maybe this review will finally get the attention of a manger, and I’ll hear back from them. Based on what I’ve seen so far, I won’t be holding my breath waiting on that. More
by kimmymay24
Employees Worked With
Jose
July 30, 2021
Poor service. Took my truck for excessive shaking when hitting a bump on the freeway. Defective part was replaced under warranty but I was told I would need to have an alignment and wheel balance at my ex hitting a bump on the freeway. Defective part was replaced under warranty but I was told I would need to have an alignment and wheel balance at my expense. The defective part was the issue that caused the truck to be out alignment. Why spend 70K on a truck just to have to take it in for warranty work with under 35K miles. Also paid for a full service oil change with tire rotation and the tires weren’t even rotated. Wouldn’t take my vehicle back. More
by Chris9360
Employees Worked With
Service Rep
July 29, 2021
Had oil changed on my Ford F-150 it took almost 2 hours with appointment. Oil change should not take that long with appointment. Ever time I use them for a oil change I have to repair the cover that has to with appointment. Oil change should not take that long with appointment. Ever time I use them for a oil change I have to repair the cover that has to be removed for oil change it is either not connected back correctly or is bent ripped. I also ask about tire replacement using Ford website and getting a quote. Service desk at dealership did not know how to do that. All they want to do is use Autonation tire quotes. Which were a lot higher price. More
by jdkindle
Employees Worked With
Do not know
July 26, 2021
Great customer service, Valerie was very welcoming and humorous. She was very detailed with the services that were performed on my vehicle that day and checkout was smooth. humorous. She was very detailed with the services that were performed on my vehicle that day and checkout was smooth. More
by Fonda J.
Employees Worked With
Valerie Campos
July 25, 2021
Good service, but it took way too long to get done an oil change. Dropped off at 7:40 am and was ready for pick up at 3:30 pm. Wish they could do it faster. change. Dropped off at 7:40 am and was ready for pick up at 3:30 pm. Wish they could do it faster. More
by JFG
Employees Worked With
I don’t know
July 25, 2021
I bought my vehicle here and have continued using their services. The service department has been newly renovated with an excellent look and great drive up service. services. The service department has been newly renovated with an excellent look and great drive up service. More
by Lolita ldl_lolo
Employees Worked With
Valerie
June 19, 2021
Service Rep, Vicki was very rude today, when spouse arrived for appointment I scheduled earlier this week. Told him to drop car off. Lied about calling me earlier to change appt. Serv. Manager, Bur arrived for appointment I scheduled earlier this week. Told him to drop car off. Lied about calling me earlier to change appt. Serv. Manager, Burl was professional and helpful. Vicki needs customer service training. More
by Bellapufi
Employees Worked With
Vicki, Service and Burl, Service Manager
May 18, 2021
Took my vehicle to the service department a couple of months ago for a rust issue on the roof near the rear hatch. They took photos and told me they would have to get approval from Ford to fix it. Needle months ago for a rust issue on the roof near the rear hatch. They took photos and told me they would have to get approval from Ford to fix it. Needless to say I have been back 4 times and each time they tell me they are waiting on Ford. The car is less than 3 years old and still under warranty. Terrible service and no follow up. More
by mark sw
Employees Worked With
Jose
July 07, 2019
Sales are great, but Service Dept is terrible I bought a 2019 Mustang a year ago. I have had my car in, appointments both times. I waited 5.5 hrs the first time and 3.5hrs the next...it was only I bought a 2019 Mustang a year ago. I have had my car in, appointments both times. I waited 5.5 hrs the first time and 3.5hrs the next...it was only an oil change and tire rotation. The second time they did give me a discount for inconvenience. Now I have 3 warranty issues and do not even get a call back to set up and loaner and time to bring it in for service. One of the issues is with the traction control taking over and shooting me across a lane, thank God no one was there...what happened to safety is Job 1, Ford? Definitely looking for a new service department. More
by kjs
Employees Worked With
Have not gotten anyone.
