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AutoNation Ford Gulf Freeway
Houston, TX
873 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 873 reviews
July 31, 2021
Regarding my experience at AutoNation Ford service department, I’ll try to keep it as short as possible and apologize for the rant. I had such a good experience with Sales, and this has completely ru department, I’ll try to keep it as short as possible and apologize for the rant. I had such a good experience with Sales, and this has completely ruined my opinion of this dealership. This was by far the best example of POOR CUSTOMER SERVICE I have ever seen. I have attempted on multiple occasions to have a manager contact me BEFORE I wrote my review—I can’t count the number of times I called with no one even answering the phone. The voicemail for the service department goes to what sounds like a staff member named Chase and is not a voicemail for the service department. I tried to get an operator and the menu loops back to the beginning. I even asked the nice lady that called regarding my experience to have a manager call me which has not happened. Per their request by the multiple emails I have received, I will post this on all platforms for which they have themselves requested. My car was unavailable to me for 21 days for an oil change, diagnostic for a rattling noise, and a replacement of a trim piece. 21 days! I understand waiting on parts is out of their control. What WAS in their control was to communicate those delays in getting a part for which they failed miserably. The only communication I had was when I called them and the day it was ready. Messages left for my advisor were not returned. My only positive interaction was with someone named Krystal calling me back after I called to check status from my advisor. Fortunately I work remotely, however, I had a time sensitive piece of equipment that I needed to drive to facility to pick up and had to spend >$100 to Uber to and from. I DO NOT plan to use this service department ever again. I DO NOT recommend this service department to anyone. Maybe this review will finally get the attention of a manger, and I’ll hear back from them. Based on what I’ve seen so far, I won’t be holding my breath waiting on that. More
by kimmymay24
Employees Worked With
Jose
July 30, 2021
Poor service. Took my truck for excessive shaking when hitting a bump on the freeway. Defective part was replaced under warranty but I was told I would need to have an alignment and wheel balance at my ex hitting a bump on the freeway. Defective part was replaced under warranty but I was told I would need to have an alignment and wheel balance at my expense. The defective part was the issue that caused the truck to be out alignment. Why spend 70K on a truck just to have to take it in for warranty work with under 35K miles. Also paid for a full service oil change with tire rotation and the tires weren’t even rotated. Wouldn’t take my vehicle back. More
by Chris9360
Employees Worked With
Service Rep
July 29, 2021
Had oil changed on my Ford F-150 it took almost 2 hours with appointment. Oil change should not take that long with appointment. Ever time I use them for a oil change I have to repair the cover that has to with appointment. Oil change should not take that long with appointment. Ever time I use them for a oil change I have to repair the cover that has to be removed for oil change it is either not connected back correctly or is bent ripped. I also ask about tire replacement using Ford website and getting a quote. Service desk at dealership did not know how to do that. All they want to do is use Autonation tire quotes. Which were a lot higher price. More
by jdkindle
Employees Worked With
Do not know
July 29, 2021
In the beginning I was having problem with the truck that I bought and I was very disappointed.. at the end everybody came together and help me get a new truck and I'm very very satisfied thank you very much I bought and I was very disappointed.. at the end everybody came together and help me get a new truck and I'm very very satisfied thank you very much TO Y'A More
by j.garzaconcrete
Employees Worked With
MR MO
July 27, 2021
I had experience Autonation, The sale person was polite and honest with me and finance person was polite and i got a good interest rate on the new truck. thank you and honest with me and finance person was polite and i got a good interest rate on the new truck. thank you More
by kevinclingan
Employees Worked With
Stephanie Rosales
July 26, 2021
Great customer service, Valerie was very welcoming and humorous. She was very detailed with the services that were performed on my vehicle that day and checkout was smooth. humorous. She was very detailed with the services that were performed on my vehicle that day and checkout was smooth. More
by Fonda J.
Employees Worked With
Valerie Campos
July 25, 2021
Good service, but it took way too long to get done an oil change. Dropped off at 7:40 am and was ready for pick up at 3:30 pm. Wish they could do it faster. change. Dropped off at 7:40 am and was ready for pick up at 3:30 pm. Wish they could do it faster. More
by JFG
Employees Worked With
I don’t know
July 25, 2021
I bought my vehicle here and have continued using their services. The service department has been newly renovated with an excellent look and great drive up service. services. The service department has been newly renovated with an excellent look and great drive up service. More
by Lolita ldl_lolo
Employees Worked With
Valerie
July 21, 2021
As a retired multi-business owner, I evaluate a companies staff when dealing with them, habit. Our salesman, Roger, was knowledgeable, helpful, and very courteous during the transaction. Because of Rogers’ staff when dealing with them, habit. Our salesman, Roger, was knowledgeable, helpful, and very courteous during the transaction. Because of Rogers’s help, we gladly paid slight more for this vehicle than we could have purchased from a competitor whose sales staff didn’t care if we bought from them or not. I highly recommend AutoNation because of the professionalism of Roger and Carlos our finance person. More
by ron_esp
Employees Worked With
Roger Torres, Carlos in finance
