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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
873 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 873 reviews

August 23, 2021

I bring my new Ford F-150 for services andThey do a great job . More

by sopheak.leng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
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Aug 27, 2021 -

AutoNation Ford Gulf Freeway responded

Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Aug 27, 2021 -

sopheak.leng responded

Good

August 23, 2021

My service agent Heidi was outstanding! She was extremely helpful and discussed the service. The service recommendations were explained thoroughly and prices were explained. Excellent customer service! More

by Tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
Report | Print
Aug 27, 2021 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2021

Awesome Service from the start to the end. Brought my F150 for an oil change and a tire rotation. Truck was sanitized with some type of ghostbuster looking thing. Got a call when it was ready for pick up More

by vmfwoodworking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crump
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Aug 27, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 23, 2021

they do not have a pleasant customer service. they are hostile and make you wait too long. They also do not solve the problems that arise with the vehicle and the information they offer is inconsistent More

by Omar weffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure .
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Aug 27, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Omar, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.

August 21, 2021

Jose was of great help with my car service! Got my car back fast as well and was great overall! Would recommend this location and Jose. More

by Denisse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
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Aug 27, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Gulf Freeway and we hope to be of service again in the future.

August 20, 2021

Took the truck in for oil change and new fuel filters and the work was performed in a professional manner and on a timely schedule. More

by Lifeat150mph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal Clark
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Aug 27, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!

August 20, 2021

The tire pressure was never checked. The bill was not explained to me about the charges. 3 HOURS FOR A FAST BREAK OUL CHANGE WITH AN APPOINTMENT. More

by txncman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hedi.
Report | Print
Aug 27, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please call our General Manager at (713) 489-2089 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

August 19, 2021

Heidi Crump is great in service department Easy to work Heidi Crump is great in service department Easy to work with and always on time and does a great job for making me feel special More

by Mitchell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Crump
Report | Print
Aug 20, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 18, 2021

Service sucked. Was there more than 5hrs for oil change... With an appointment at 7am More

by vlittleton100489
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal
Report | Print
Aug 20, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-2089 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!

August 17, 2021

Wonderful customer service!! Manny & Carlos made the experience great. I would recommend this Delership to anyone! More

by dmyles7712
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny & Carlos
Report | Print
Aug 20, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thanks for your praise and kind comments about our team. We appreciate your recommendation of AutoNation Ford Gulf Freeway and we hope to be of service again in the future.

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