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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
873 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 873 reviews

September 21, 2021

The service department was awesome the specialist that helped me really knew what she was talking about I really explained everything to me really good customer service More

by Jarett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie
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Sep 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Jarett, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 21, 2021

Every time I come to the service department for an oil change, I typically never have an appointment because it's a last minute thing for me, but they always smile and take of me. More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
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Sep 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi David, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 21, 2021

Ruby was very nice and professional, she explained everything to me made and sure that I understood the process. When called to pick up my vehicle she once again explained what they found and what was More

by graham8620
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruby Castillo
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Sep 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 20, 2021

The experience was amazing. Gio played a huge role on helping me find my dream truck. More

by Edwin Lopez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovan Acosta
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Sep 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Edwin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 20, 2021

Overall the experience was a good one. I went in to order a mustang and the process went smoother than other dealerships explained to me. The sales rep, Ram, provided great service and feedback. The sales ma More

by hlopez3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ram Mishra , Saul Hernandez Perez
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Sep 24, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

September 20, 2021

Dealership was ready for my vehicle when I arrived. Check-in was seamless and I was given an approximate time when the work would be completed. More

by love2554
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidie was service advisor.
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Sep 24, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

September 16, 2021

9-11-21 Had my truck service. Said they check tire pressure but did not. More

by Johnny Moore
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heidi Crump was excellent, hard working.
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Sep 18, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Johnny, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

Sep 18, 2021 -

Johnny Moore responded

When they finished servicing my truck. I noticed the invoice indicated they checked my tire pressure and all tires were at 35 PSI. However, the truck tire system said three were in the low 30 and one was below 30psi. When I got home and checked my tires my pressure gauge measured what the truck system indicated. However, my concern is maybe your employee is not performing his duties as expected. I also wondered if he or they actually rotated my tires like I requested. I will call on 9-20-21. I will say this. I was there for almost 2 hours, way to long for service. The good news is Heidi Crump is a very hard working individual. She was working non stop. She was polite and professional to everyone who brought their vehicle in for service.

Sep 20, 2021 -

Johnny Moore responded

Today, I tried to call the General Manager like the Dealership indicated. However, when I called the number 713-489-2089, I got a recording with options for sale, service and finance. At the end of this recording if gives a option to press zero to speak with someone or stay on the line. I tried this several times. After pushing zero it just sends me back to the above recording. If I stay on the line, it just disconnects me. Auto nation is making it very hard to talk with someone regarding an issues. Not pleased at all.

September 16, 2021

Paul Jones was fantastic to work with! Very professional and no pressure to buy something we didnt want or need. Would highly reccomend him to anyone wanting to buy a Ford! More

by PaulH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Jones
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Sep 23, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your kind review; we are happy to pass along your comments to Paul here at AutoNation Ford Gulf Freeway! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 15, 2021

EEsta vez tubimos un excelente servicio eEl año pasado EEsta vez tubimos un excelente servicio e El año pasado estubimos ahi y la persona en ventas sentimos que nos ayudo. Hoy Mr. EDWARD hizo un excelent More

by Ibarra727@hotmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
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Sep 18, 2021 -

AutoNation Ford Gulf Freeway responded

Gracias por tu revisión positiva. Estamos felices de haberle sido útil. Siempre estamos aquí para brindar un servicio excepcional a un excelente precio, ¡esperamos que nos considere nuevamente en el futuro!

September 13, 2021

Good experience, especially with sales associate Roger Torres. Having done online research, we conducted test drive and made decision to purchase within 30 to 45 minutes. Unfortunately, the time from that More

by Kenneth C.
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Torres
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Sep 17, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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