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AutoNation Ford Gulf Freeway

Houston, TX

4.5
873 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 873 reviews

October 04, 2021

No one answers phone when calling, Insufficient Tech Advisors, and brake issue was not resolved. More

by Princess
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal Marie Ashley (not the issue)
Oct 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up. Take care!

October 04, 2021

Desired schedule made to fit my schedule. The work was done as scheduled within a reasonable time. The courtesy drop off and pickup was timely. . More

by cadatt13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Campo
Oct 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2021

Have always had good service from Auto Nation Ford at Gulf Freeway. Service writer (Heide Crump) is fantastic. More

by air-tex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heide Crump
Oct 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

Oct 08, 2021 -

air-tex responded

No complaints about service dept. at Auto Nation Ford. Have always had very good service, and notified of any issues with vehicle. My service advisor has always taken very good care of the vehicles I bring in for service.

September 28, 2021

Awesome Sales Team and Management! The only thing that I didn't approve of was the credit check to see what my score was after I told them what it was. They then wanted to send my credit app to several lend More

by naumanni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gherret
Sep 29, 2021 -

AutoNation Ford Gulf Freeway responded

Hello, we appreciate you taking the time to leave us this feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!

September 27, 2021

Truck was priced right, sales person Cameron was knowledgeable on the features of the truck. No issues with financing the truck. Walked in on Saturday morning and drove off with a new to me truck. More

by jlanderos99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Thomas
Sep 29, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your kind review; we are happy to pass along your comments to Cameron here at AutoNation Ford Gulf Freeway! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 26, 2021

This truck is giving me problems. Im thinking about This truck is giving me problems. Im thinking about returning it. Too much money to have these issues already More

by truechampion8
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar
Sep 27, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.

September 25, 2021

The dealership is excellent, it was clean and lots of space for social distancing. My advisor, Valerie was punctual and informative and kept me advised of where my vehicle was in the process of my visit. More

by duanec3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie was my advisor, she was exceptional
Sep 27, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 25, 2021

Service reps were helpful, friendly, professional. I brought in my car for recalls and maintenance and were taken care of in a timely manner. More

by esterjcsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie
Sep 27, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 22, 2021

Best place to get a vehicle speak no arguing they did just what we wanted! More

by estradafamily89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ram Misha
Sep 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

September 22, 2021

Excellent service. There are always looking for our satisfaction. Very friendly and excellent communication fully recommended More

by Jesusmiguelkuribaca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Llovan Acosta
Sep 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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