Back

AutoNation Ford Gulf Freeway

Houston, TX

4.5
873 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
Contact Dealership

12227 Gulf Freeway

Houston, TX

77034

Directions

By Type

Showing 873 reviews

October 15, 2021

This time was too long to finish the service. Start This time was too long to finish the service. Start at 9:00am and finish at 1:45pm. More

by Jose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No names
Oct 18, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Jose, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (713) 489-2089. We would appreciate the chance to turn your experience around.

October 13, 2021

dealing with Valerie has been a pleasure. She made my experience with AutoNation enjoyable. I will miss her, but will continue to use AutoNation for all my service needs. More

by a1samoan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Campo
Oct 18, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!

October 12, 2021

Great sales experience with salesman, Ram Mishra. He was extremely helpful with car details, very polite and professional and great with responding to any questions. Ram followed up with emails and calendar More

by liliaggarza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ram Mishra, Hugo Barcenas
Oct 14, 2021 -

AutoNation Ford Gulf Freeway responded

Liliaggarza, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 12, 2021

Horrible customer service, don’t recommend to take your vehicle for service to this location. More

by johnarango7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Krystal, Nicole
Oct 18, 2021 -

AutoNation Ford Gulf Freeway responded

Hello, we regret to hear that you are displeased with your recent experience with us. We would like to have a better understanding about your experience. Please reach out to us at (713) 489-2089 at your earliest convenience and we will do our best to resolve this with you.

October 11, 2021

Heidi is always our go to person when we schedule a viist to AutoNation. She is the best! Very patient with our questions and follows up with our concerns. That's why we alway request her to handle our visit More

by nwminter1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
Oct 14, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

October 11, 2021

Pricing was up front and without dealer add insult or markups. Jordan made the experience a great one. More

by FixinTX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Martinez
Oct 14, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 11, 2021

As always, I truly appreciated the professionalism from my service advisor. She always has a great attitude and willingness to provide great customer service. More

by awilliams46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Crump
Oct 14, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 08, 2021

I need to be working there. I was the one calling them for updates. Poor. More

by stephany872012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Krystal, Erin,Heidie
Oct 09, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help. Take care!

October 08, 2021

Very pleasant experience, not like the last one. The mechanics still managed to get black grease on my light tan carpet. The brake work is great at a very fair price. More

by Emilydale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hedie Crump, service advisor, very pleasant person to deal with.
Oct 11, 2021 -

AutoNation Ford Gulf Freeway responded

Hello Emily, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

October 06, 2021

Heidi is truly amazing, she always goes above and beyond to make sure the service on our vehicle is done in a timely manner. We always have the best experience with Heidi and won’t see any other service rep More

by mgarcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Crump
Oct 09, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

...
74
...