AutoNation Ford Gulf Freeway

Great service so far haven’t had any problems service lady was great explaining n lady was great explaining n More

Wonderful transaction. My 2nd f-150 with the dealership. My salesman, Edward, made the transition extremely easy and executed flawlessly. My salesman, Edward, made the transition extremely easy and executed flawlessly. More

Clean transaction. There were ZERO added on surprises - the price I paid was exactly the advertised price, the transaction was fast, and the finance exactly what was advertised. No bait and switch, no $100 the price I paid was exactly the advertised price, the transaction was fast, and the finance exactly what was advertised. No bait and switch, no $1000 charge for "invisible paint protectant", no ugly $500 pin striping, no $500 cloth fabric stain guard. Transaction mostly all online. Would recommend to anyone. More

I have been coming to this dealership since I purchased my vehicle and I have to say that I enjoy being there. The environment is friendly and the service time was actually pretty well. Plus my representat my vehicle and I have to say that I enjoy being there. The environment is friendly and the service time was actually pretty well. Plus my representative, Heidie Crump was SUPER sweet and extremely helpful. More

they made me an appt. for a saturday am which is what i wanted, the appt. was confirmed only a couple days in advance. so thanks for that. they took care of me quickly, got the truck in for oil change/tire wanted, the appt. was confirmed only a couple days in advance. so thanks for that. they took care of me quickly, got the truck in for oil change/tire rotation. in an hour. fast, friendly service. done. thank you. truck cab could/should have been cleaned up before returning it to me I noticed. I needed to do it anyway.. ie vacuum, armor all dash etc.. More

The dealership is very professional in appearance, as well as the employees. When looking for a vehicle, we received good customer service. We found a vehicle to purchase and it did have some blemishes, well as the employees. When looking for a vehicle, we received good customer service. We found a vehicle to purchase and it did have some blemishes, but it was in the agreement that they’d fix it. We were told it would take about a day and our vehicle would be pushed to the front to be fixed asap. We left it there on the Friday that we bought it. It was not fixed until the upcoming week. A leak was found while they washed it and water was getting into the trunk, before we drove it off the lot. This was promised to be fixed also. We dropped it off Friday evening and were told it would take about a day to get fixed. Did not hear anything about it that Saturday, so I finally contacted them Sunday afternoon. It was not ready yet. I doubt I would’ve been notified if I didn’t initiate contact. A couple days pass and it was finally delivered to my house and the next day I gave it a wash. The leak is still there. I’m not even sure if it got fixed at this point, or if they just didn’t check to see if it’s still leaking. Either way, I’m not impressed with the customer service at all. More

Came in to get a recall and several small repair items done, was told the recall was free but the diagnostics on the repair items would be over $600 before they even start a repair. The recall was suppos done, was told the recall was free but the diagnostics on the repair items would be over $600 before they even start a repair. The recall was supposed to take 3-4 hours and I had a 8am appt and had dropped the car off the night before so it would be there. The service writer told me they might not get to the repair that day and was it OK if they kept the car overnight. I said "no" since it was supposed to be just a 3-4 hour repair. Finally, at about 5:50 the service writer called and told me it was ready but they were closing at 6:00pm. At least they left the keys with the sales folks. 0 of 10 would not recommend. Whats worse is I bought the car there and had a decent experience More

I would never, and I mean, never recommend this dealer. EVER. I have owned many cars and trucks. And I have never seen such a lackadaisical attitude towards customers in my life at a dealership. Listen EVER. I have owned many cars and trucks. And I have never seen such a lackadaisical attitude towards customers in my life at a dealership. Listen, I get it, times are tough and everyone is suffering. But you are in the SERVICE industry. You can at least communicate with your customers. You make us make appointments. Then you don't even look at the vehicle for 7 hours knowing full well that I had to have my vehicle back that day. And you never call to follow up or tell us anything. Then when I come to pick up my vehicle because no one there has touched it, you could care less. I read the reviews online about this dealership. I should have listened. More

My salesman Sergio was very Professional and Courteous. I am amazed and thankful that he went the extra mile to get me in the truck I always wanted . Thank you so much Sergio ! am amazed and thankful that he went the extra mile to get me in the truck I always wanted . Thank you so much Sergio ! More

I had an appointment for an oil change and had to wait 1 1/2 hours and they used the wrong oil. 1/2 hours and they used the wrong oil. More