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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
873 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 873 reviews

November 05, 2021

I dropped off my mustang for repair it took 3 week and they could not find my warranty on the mustang in their computers .I told them that I was dissatisfied customer they made me so angry.I told them tha More

by FrancesFlores58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Krystal
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November 03, 2021

Ruby was great, but I didn't get my tire rotation, I'll be back. More

by Staysmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruby
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Nov 06, 2021 -

AutoNation Ford Gulf Freeway responded

Hello Staysmom, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

November 02, 2021

Service doesn't answer calls about vehicle. No Bueno. Independent shops are the best options. More

by Service not answer your calls!
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Rather not say
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Nov 08, 2021 -

AutoNation Ford Gulf Freeway responded

Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

November 01, 2021

Very bad service on 8 month never fix my truck right only work 1 week or 2 and back to the dealer service that is mechanic incompetent More

by Sergio.gelectric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not bidy
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Nov 03, 2021 -

AutoNation Ford Gulf Freeway responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.

November 01, 2021

Good customer service... crystal was so helpful and keeping me up to date on my vehicle More

by danielorduna1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal
Report | Print
Nov 03, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!

October 30, 2021

Worst place to get car service.. kept trying to up sale after saying what I wanted. Rude and very unprofessional. Also did not do what said was going to after messing up last time on car More

by vlittleton100489
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Krystal
Report | Print
Nov 03, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to discuss this with you. Please reach out to us at (713) 489-2089 at your earliest convenience to discuss how we can turn your experience into a positive one.

October 29, 2021

Took jeep there on Monday and Thursday late get a call stating they cannot work on jeep has to go to jeep dealer. They know I'm coming and why.. Took to jeep dealer and they didn't know anything about More

by Tonytigr05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Nov 02, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2089 to discuss what we can do to help. We look forward to hearing from you soon.

October 28, 2021

Kept vehicle for 15 days, for what should be no more than 3 day job. More

by gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heidi
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Oct 29, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Gary, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (713) 489-2089 so we may assist you in moving forward towards a resolution. Thank you.

October 27, 2021

Ram was incredible and the dealer pricing, process, and staff were just great ! I will be returning there again for my next truck purchase. More

by Alexsetterfield
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ram
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Oct 29, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 27, 2021

Sent car for 65 mile check up, inspection sticker and 2 warranty recalls. Left car off at 8:00 am— never heard from service advisor — could not get ahold if service department. Went back to dealership at More

by nkp4norma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal
Report | Print
Oct 29, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2089 to discuss what we can do to help. Take care!

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