AutoNation Ford Gulf Freeway

Service clerk, Hiede, was very rude. She would put the phone down and ignore my call while speaking to customer. Also, after giving her a piece of my mind letting her know that there was no wonder why th phone down and ignore my call while speaking to customer. Also, after giving her a piece of my mind letting her know that there was no wonder why their establishment had low ratings with customer service at the service department, she said, “well if you knew that, then why did you bring it here…you can take the car somewhere else” Management said that they were going to take care of it; however, if she is rude to you, then management did not take care of the problem. So, if you deal with Heidi, just be mindful that you will not receive good customer service because of her rudeness. More

Horrible service They won't answer the phone. And when they do answer their rude they do answer their rude More

Took 5 hours and 27 minutes for a oil change with a appointment will never go back appointment will never go back More

I bought a 2016 F150 and traded in a 2013 F150 with no issue, I wrote them a check for over $12,000 and left. A little later I started having mechanical issues with rough idling and poor gas mileage. I wa issue, I wrote them a check for over $12,000 and left. A little later I started having mechanical issues with rough idling and poor gas mileage. I was told it was probably the auto shut off kicking in on the vehicle at stop light or in traffic (this truck does not have that feature). My sales rep Cameron Thomas said bring it in, so I did. When I was there he went to the service folks and then told me they were too busy and I would have to come back. About 2 weeks later and still having issues I got it to the service department and left it with Krystal Clark, they had it for 4 days and said no problem could be found and nothing could be done. I have video of the issues with the truck and provided the DTC P0012 code along with how and when the issue specifically occurs. All I was told was, "we couldn't replicate it'. Seems like they are waiting for my 4 month warranty to run out so they can charge me thousands of dollars for a fix. Really hate spending my money and giving them a vehicle that worked to get one with issues that aren't being addressed. More

Customer service at front desk was excellent very professional and well done . My car was ready in 2 hours this dealer does take care of their customers. professional and well done . My car was ready in 2 hours this dealer does take care of their customers. More

I was truly appreciated by the professionalism and customer service from my service advisor. As always, I am never disappointed. customer service from my service advisor. As always, I am never disappointed. More

I buy trucks from this dealership last four years they are very good & forthright a fair business environment are very good & forthright a fair business environment More

Very professional and fast experience. I got what I wanted for my trade-in and paid what I expected to for my new vehicle. Thank you Ram! wanted for my trade-in and paid what I expected to for my new vehicle. Thank you Ram! More

Explained everything which was new for me but a long wait for maintenance was extremely long with appointments!!!! for maintenance was extremely long with appointments!!!! More