AutoNation Ford Gulf Freeway

This is the worst service I have ever had. My advisor never never had an update on my vehicle. It was always let me talk to the technician and call you back. I would never get a call back and I would hav never never had an update on my vehicle. It was always let me talk to the technician and call you back. I would never get a call back and I would have to call back in. Even when I called back in my advisor still had no answer. The advisor would try and blame the extended warranty, however when I called them they would have all the information and let me know they was trying to talk to FORD, and has been trying for weeks. FORD had my truck for about 45 days and it took me and my wife to go sit in the waiting room, for my advisor to complete my vehicle. On top of that I ask my advisor can they do a state inspection because they had my truck for a month and a half. The advisor said they could not do it because they disconnected the battery and did not drive the vehicle 70 miles to correct the CPU. When mean I had to drive off there lot with a vehicle without an state inspection so I could get my updated tags. Thank you FORD for this. I will never go back to this location for anything. More

From the time I dropped my vehicle I went thur two From the time I dropped my vehicle I went thur two service advisors. The third one Ok, but did not know Jack shut what was going on. Service dep From the time I dropped my vehicle I went thur two service advisors. The third one Ok, but did not know Jack shut what was going on. Service department sucks, after two Weeks my car was still been looked At and no fix. I just had to pull my car out. Work was done 2 months ago And spend over 1600. Dollars. Still under dealer work warranty . My guest they wanted to find some Thing else to fix to change me for Other repairs. And not warranty what they had CHARGE me for. I well n I t ever buy from they again.. More

took 35 minutes to check my truck in for serviceoil took 35 minutes to check my truck in for service oil change and washer hose broke left the truck on Wednesday morning finally got it back on Saturda took 35 minutes to check my truck in for service oil change and washer hose broke left the truck on Wednesday morning finally got it back on Saturday morning Customer service was terrible More

A good buying experience. The salesman Mr. Hunt was very helpful and knowledgeable about his job. It seems to always take a long time when purchasing a vehicle. Definitely have to be patient. helpful and knowledgeable about his job. It seems to always take a long time when purchasing a vehicle. Definitely have to be patient. More

Not honest about what my truck needed. Told me I had a huge oil leak that needed to be repaired and the truck would not be ready until Monday. The truck was supposed to have had an oil change on Thursday. huge oil leak that needed to be repaired and the truck would not be ready until Monday. The truck was supposed to have had an oil change on Thursday. This was Friday afternoon. I decided to go pick my truck up at that time Service person met me as my wife let me out and handed me my keys No paperwork was given to me Took truck elsewhere and had oil changed. There was no oil leak. More

Customer service was excellent, waiting time reasonably,service performed,amazing ,everything on general was great reasonably,service performed,amazing ,everything on general was great More

Sealse man Gio was friendly and helpful. The purchase took a little longer than anticipated , but it was due to the management team and finance folks working through the different options. They were pati took a little longer than anticipated , but it was due to the management team and finance folks working through the different options. They were patient enough to go through each one and explain each one. In the end I settled on a win for myself and the dealership seemed pleased as well. Win win! More

Auto Nation service was great. The crew was very professional and completed the work on time as promised.I was completely satuwith their performance!!! professional and completed the work on time as promised.I was completely satuwith their performance!!! More

Very good Dealership!! Have purchased from there twice and would likely buy from them again. and would likely buy from them again. More