AutoNation Ford Gulf Freeway

Good service. But they didn't fulfill their promises. They failed on having the parts for the vehicle I purchased. They failed on having the parts for the vehicle I purchased. More

Customer service is by far the worst I've ever dealt with! They don't answer the main phone line most days, they don't respond to voice mails and yet the service desks are usually not busy enough to war with! They don't answer the main phone line most days, they don't respond to voice mails and yet the service desks are usually not busy enough to warrant these issues. More

The sales specialist was very helpful and professional. Treat customers in a very respectful way. Treat customers in a very respectful way. More

Kirk was awesome! The whole process was super smooth! Would highly recommend Kirk to anyone looking for a vehicle. Would highly recommend Kirk to anyone looking for a vehicle. More

Good place to have service done. Also to purchase a vehicle I bought 2 there and will go back in the future vehicle I bought 2 there and will go back in the future More

Super easy purchase, no hassle over price. Was a great Super easy purchase, no hassle over price. Was a great experience. Will be back in the future! Super easy purchase, no hassle over price. Was a great experience. Will be back in the future! More

Great service gave me a printout on needed services to have that I was not able to get at the present time. Didn't have to wait a long period of time since I stayed at the dealership. have that I was not able to get at the present time. Didn't have to wait a long period of time since I stayed at the dealership. More

I was very pleased with my service at AutoNation on Monday November 29th Erin was very knowledgeable and very thoughtful and also the shuttle bus driver was very courteous. Thank you so much for making Monday November 29th Erin was very knowledgeable and very thoughtful and also the shuttle bus driver was very courteous. Thank you so much for making it a very pleasant experience for me. More

I took my truck in the day before Thanksgiving at 7"20 for a scheduled detail cleaning, a key to be made, and an oil change. I had discussed with Hedie that I lived alone and I needed a ride, so she had for a scheduled detail cleaning, a key to be made, and an oil change. I had discussed with Hedie that I lived alone and I needed a ride, so she had the shuttle take me home I was told I would be able to pick it up after lunch time because the detail work takes about 4 hours. I called about 2:30 and she said still working on it. She called me at 4:55 letting me know my truck was ready for pick up. I told her again they brought me home and I still needed a ride. She stated she was sorry that the driver went home already and they close at 6:00. Now I only had 50 minutes to pick up my truck when everyone I know wasn't home from work or would not be able to pick me up in time because of 5:00 RUSH HOUR IN HOUSTON!!!! Needless to say I was very upset thinking I wasn't going to have a vehicle on Thanksgiving to travel. I tried calling them there to see If a manager could help but it went to phone service. All I got was a "I'm sorry." Had to use Uber. The key had to be ordered , so it took 8 1/2 hours for an oil change and a detail? More

Horrible service! I bought a truck here and soon had mechanical problems with the EVAP system. It took 2 tries and 3 weeks to fix the issue. All the while having no loaner vehicle. It will cost you mone mechanical problems with the EVAP system. It took 2 tries and 3 weeks to fix the issue. All the while having no loaner vehicle. It will cost you money to do business here. Hers what you WILL NOT GET with Auto Nation - Loaner Vehicle -Knowledgable Service Staff - Repairs performed correctly -Anyone that will pick up the phone - A General Manager with any spine, nor control nor care of the dealership. - Any feeling of returning for business -Any urge to recommend anyone go here without throwing a brick through the windows More