Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
873 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
Contact Dealership

12227 Gulf Freeway

Houston, TX

77034

Directions

By Type

Showing 873 reviews

December 16, 2021

Service advisor did not provide a written estimate as she said she would, no phone call when the vehicle was completed. Found shop towels and parts boxes on passenger side and loose hardware which tells me More

by Reevesdan43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Report | Print
December 15, 2021

Horrible customer service. Made an appointment and when I got to autonation gulf freeway, they could not find my appointment. Then I was passed around like a sac of potatoes Service department never even g More

by Nevershopautonationgulffreeway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Report | Print
Dec 17, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (713) 489-2089 so we can work towards a resolution. We look forward to hearing from you. Take care!

December 14, 2021

Love Erin Hostsetter in Service!!! She’s very thorough, competent and nice! I highly recommend her! More

by slg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Hostsetter , Sydney Thorp
Report | Print
Dec 16, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with Erin! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

December 14, 2021

Todo muy bien excelente servicio y atencion de todo el equipo y espero estar pronto de regreso More

by Maria islas
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Dec 17, 2021 -

AutoNation Ford Gulf Freeway responded

María, gracias por tu reseña positiva. Estamos felices de haberle sido útil. Si alguna vez necesita ayuda, simplemente llámenos. ¡Feliz automovilismo!

December 14, 2021

Very helpful and courteous. Took care of all my needs. Have used this dealer for many years and will continue to do so. More

by Mikey753
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Dec 16, 2021 -

AutoNation Ford Gulf Freeway responded

Hi! We're so happy we were able to help you out! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 13, 2021

Clean facility. Low-key sales pitch. No rushing client at door. Very ethical & highlighted team work More

by B.Stephenson55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk , Sydney Thorp
Report | Print
Dec 14, 2021 -

AutoNation Ford Gulf Freeway responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

December 13, 2021

Service was great customer service was also good . wait time was ok , enjoyed my visit More

by honeybun2love
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Dec 14, 2021 -

AutoNation Ford Gulf Freeway responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

December 11, 2021

It was a great experience. Paul Jones was and is a Man of his word. He continued to help after the sale as much as he did before the sale. More

by Jonhernandez01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Dec 13, 2021 -

AutoNation Ford Gulf Freeway responded

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

December 09, 2021

Service department never show any concern when it come to helping customers with their vehicle More

by J.atkins
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hedi
Report | Print
Dec 13, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we truly appreciate your honest feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2089. We hope to hear from you soon.

December 07, 2021

Terrible line of communication.. called every line only to get a voice mail, tried sending text, chats. awful. Awful, awful tried to communicate for 3 days all day. No one answers their phone More

by Bealady22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Makayla
Report | Print
Dec 12, 2021 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up. Take care!

1
...
66
67
68
...
88