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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
873 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 873 reviews

January 18, 2022

Mikala and Tom the driver were great. everything went smooth and well. would recommend. Yes ! More

by apquintanilla85
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mykala and Tom the driver
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Jan 20, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

January 17, 2022

They have always taken care of my vehicles on a timely matter and great service More

by tonyarrd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Jan 21, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 15, 2022

Wonderful service. Courtesy and helpful with everything. On time service. They make a customer feel as we are very important More

by Eusebio Cruz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Jan 18, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Eusebio, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

January 14, 2022

Good service but it takes too long and it is very Good service but it takes too long and it is very expensive, you have to make an appointment long before More

by Faby Hernandez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
IDK , Sydney Thorp
Report | Print
Jan 18, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Faby, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (713) 489-2089. We'd appreciate the chance to make your experience a positive one.

January 13, 2022

Trust is the word I would use when I talk about the team at AutoNation Ford thanks to Jeremy the director in the service department. I was frustrated with an issues my car kept giving me and he explained w More

by scavazos29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. We are always more than happy to assist you if anything else comes up. Take care!

January 13, 2022

Ram Mishra was very accommodating and represented this dealership with utmost courtesy and respect. Will recommend. More

by Mdtown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ram Mishra
Report | Print
Jan 18, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

January 13, 2022

Booking services is easy, but it takes to long to get a oil change. There should be a dedicated person doing nothing but oil changes More

by h_pastran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Jan 18, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

January 11, 2022

The only dealership that was willing to deal. Friendly staff and no pressure to buy! More

by Kennyelliott265
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 08, 2022

Took care of the issue and very satisfied with the service. Would recommend it this Ford dealership at Gulf Freeway. More

by Martha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda
Report | Print
Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 06, 2022

7:30 arrival for an 8am appointment. Left the dealership 7:30 arrival for an 8am appointment. Left the dealership at about 15 minutes until 11. Some oil spilled in my engine compartment. Windshield wip More

by Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager. Service advisor. And service tech. All under the standard that should come with a 73$k truck.
Report | Print
Jan 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hello Martin, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (713) 489-2089 so we can work towards a resolution. We look forward to hearing from you. Take care!

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