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AutoNation Ford Gulf Freeway

Houston, TX

4.5
873 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 873 reviews

January 26, 2022

Great experience with Cameron Thomas, best vehicle purchase experience I’ve ever had highly recommend this dealership. More

by Eddiemartinez817
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Thomas
Jan 31, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 24, 2022

I paid oil change, tire rotationthe mechanic forgot to I paid oil change, tire rotation the mechanic forgot to reset oil change warning light. two days after oil change, now show display Change Engine Oil More

by texmex909090
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
too upset to get her name; check your records
Jan 28, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (713) 489-2089. We look forward to hearing from you.

January 24, 2022

They Always takes care of the issues and get me back on the road … Thanks More

by vickeyroome2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
Jan 28, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 24, 2022

Was contacted about a prior recall performed, the service was quick and they were courteous More

by Nataliajesp64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeDe
Jan 28, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!

January 21, 2022

When is an appointment not an appointment? Apparently at AutoNation. Last week had an 11 appointment to Recertify recall work that AutoNation did on our Ford two years ago. I asked if there was an issue and More

by mmsavage99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Buck stops at Service Manager
Jan 25, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

January 20, 2022

Service was terrible. Had my car for over a week to diagnose check engine light. There were no service rentals available. Could not get calls returned from service advisor. Turned out to be a faulty se More

by Carlb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Maria
Jan 25, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (713) 489-2089. We would appreciate the chance to turn your experience around. We hope to hear from you. Take care!

January 20, 2022

This dealership is near my house and I’ve bought 3 new Ford Explorers from them over the years. They are always good to service the vehicle and are always friendly. I would recommend them to friends. More

by ssawyer1803
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Crump
Jan 25, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 18, 2022

Good deal on the expedition first new truck I like it the people are very nice 👍 More

by Daniel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul
Jan 20, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Daniel, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

Jan 20, 2022 -

Daniel responded

U tell me i was i get $100 for the comment

January 18, 2022

Is grate diler beri good personal employer y managers is good to preferiet the diler ford gulf freeway More

by Jbarragan6928
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal marie , Brian nicholson
Jan 20, 2022 -

AutoNation Ford Gulf Freeway responded

We appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!

Jan 20, 2022 -

Jbarragan6928 responded

Si sienpre son amables cunplidos y atienpo y el lugar de espera anplio y linpio es agradable estar en un lugar comodo gracias aito nation ford freeway

January 18, 2022

First Service Adviser would not return calls or emails! Had to take off from work twice to visit dealership to get status of vehicle. The last advisor "Mikala" did a terrific job!! I have driven Fords More

by 2018 F-150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
XXXX
Jan 20, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.

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