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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
873 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 873 reviews

February 15, 2022

So I Iooked up the truck I wanted on the internet and it was there. Walk in met Jose and traded in my expedition and bought the truck of my dreams. More

by 6800
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
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Feb 17, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

February 15, 2022

Extremely unprofessional. Absolutely no communication or accountability. I have purchased a vehicle at this dealership in the past, but their service department tarnishes the More

by Kevinpassman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dep
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Feb 18, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2089 to discuss what we can do to help.

February 15, 2022

Good price for the trade in Gio the sales guy was helpful and working hard oon getting everything lined up as fast as possible More

by ff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovan Acosta
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Feb 17, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

February 14, 2022

Our salesman, Ram, was very helpful and I never felt pressured to buy. He helped me set up the Ford Pass and pointed out the features. The price was right too. We had to wait a bit long to meet with More

by Shawn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ram
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Feb 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 11, 2022

Great group of men and women that go above and beyond to meet my needs.. thank you guys and keep up the good work. More

by Jassen Douglas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
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Feb 14, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Jassen, we're so glad that we were able to go above and beyond your expectations! If you ever need help, just give us a call. Happy motoring!

February 10, 2022

Jose made the car buying process painless. He followed up on and resolved all issues in a timely manner. I highly recommend! More

by Jeff Russi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cuevas Viera
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Feb 12, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jose here at AutoNation Ford Gulf Freeway! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

February 08, 2022

My truck was supposed to take 2 hours to complete on a recall check up. Instead it took 7 hours. Every time I come there for service someone drops the ball. My truck was passed to another service technici More

by kperkins
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know who worked on my truck.
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Feb 12, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (713) 489-2089. We look forward to hearing from you.

February 06, 2022

Repairs were done quickly and i received the car back on time. Service advisor keep me upfated as the Repairs progressed. More

by Carl Olson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidie
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Feb 08, 2022 -

AutoNation Ford Gulf Freeway responded

Hi. We are pleased to hear you had such a positive experience with us, Carl! If you ever need help, just give us a call. Happy motoring!

February 04, 2022

Great service real fun employees. Clean and very welcoming. The car I bought was a great car and will always buy with auto nation More

by Machucapiris79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Reyes
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Feb 08, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 02, 2022

The best service ever, professional staff, fast response, answer all my questions, fixed my vehicle issues More

by Rogermendez1985
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Feb 06, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

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