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AutoNation Ford Gulf Freeway

Houston, TX

4.5
873 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 873 reviews

April 15, 2022

Auto Nation Ford has been excellent in taking care of my request. This is the second vehicle I have purchased from them. The service has been great. The sales person did an excellent job and I know I can co More

by Jefferyadkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and Hidie
Apr 19, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Gulf Freeway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

April 15, 2022

Good customer service. Had a minor inconvenience with not getting a call to pick up, but they were very apologetic and respectful. That’s all you can ask for when these thi More

by Jessica Cruz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent, Jose
Apr 19, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Jessica, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

April 14, 2022

Service It's okay but not they use to be. Need to call customer when the vehicle It's ready. More

by 1969tovar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 16, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. Please call our General Manager at (713) 489-2089 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

April 14, 2022

Very helpful staff and no pressure to pick a good quality vehicle at my convenience. More

by Torres_marcus80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Acosta
Apr 16, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 14, 2022

Ordered vehicle through ford and upon arrival Cam had it all ready to go and allowed me to complete almost all the paperwork ahead to save time at the dealership. More

by Sheppard102000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Thomas
Apr 16, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.

April 13, 2022

Horrible customer service. My gauge cluster was really scratched up on my brand new $70k truck and i contacted them about it and they did not care at all. once they have your m More

by Dtrocq
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Nicholson, Ram Mirsha
Mar 03, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 13, 2022

Horrible customer service. Once they sell you a car they don’t care about you at all. More

by James
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Apr 16, 2022 -

AutoNation Ford Gulf Freeway responded

Hi James, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2089 -- we hope to hear from you soon.

Apr 16, 2022 -

James responded

I’ve spoke to your general manager Brian Nicholson about my issue and he has been extremely unhelpful in resolving it. Like I said before once you get my money you don’t care about me. Your dealership has horrible customer service

April 08, 2022

Thank you for the attention and quick turnaround. Engine light was on, vehicle was diagnosed and repairs were performed. More

by morado_cynthia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent
Apr 11, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

April 06, 2022

The Service department is top notch. Trent went above and beyond to assist me. And Iggy, the mechanic did a great job on my vehicle. I would definitely use this service dept again. Thank More

by behk1955
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent and Iggy
Apr 10, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 06, 2022

Service associate Heidi Crump is outstanding in providing excellent personal service to insure my vehicle gets proper service More

by bpb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Crump
Apr 10, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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