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AutoNation Ford Gulf Freeway

Houston, TX

4.5
873 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 873 reviews

April 22, 2022

They were professional and courteous. I was helped with service immediately upon arrival. The vehicle was started on quickly More

by wjohnson025
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Fuentes
Apr 24, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 22, 2022

This is the 3rd truck I bought at this dealership. As always the transaction went very smoothly. More

by hughphan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wilson
Apr 25, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 21, 2022

Heidi was very pleasant to deal with. She was very thoughtful and resolved all my concerns and resolved my issue with my vehicle in a timely manner. More

by chrisscottallen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi
Apr 25, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 21, 2022

As always, I receive excellent service from Heidie Crump (my service advisor). She always keeps me inform for my truck maintenance. More

by awilliams46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidie Crump
Apr 24, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 21, 2022

I’ve been doing business with this Dealership for a few years now and I’ve always had a Stellar experience. From the purchase process down to the Routine Maintenance work. Always Too Notch and courteous. More

by jboogie1289
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept
Apr 25, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Gulf Freeway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

April 19, 2022

Awesome people. Great and inviting environment. Truck ran out of gas at carwash when I came to test drive. Had to wait 45 more mins. Came to sign next day and while More

by PhillyDad3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avery Redic
Apr 23, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 18, 2022

The worst service department I have ever experienced! Waited 5 mins just for someone to acknowledge me, everyone sits behind their computer screens and don’t care there is a line of customers. After wai More

by MC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know
Apr 22, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2089 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

April 18, 2022

AaronJohnson was my customer service rep. He stayed on top of things and dealt w the mess my car insurance company caused. He got it done! More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Johnson
Apr 22, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Lisa, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 18, 2022

Super fast and great work! Verified my appointment multiple times, but never really spoke to me about how long they would have my vehicle so I was surprised when I dropped it o More

by Eva R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
Apr 22, 2022 -

AutoNation Ford Gulf Freeway responded

Hello Eva, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 18, 2022

Trent, the rep who helped me, was fantastic. He called regularly and kept things moving. More

by Cobycagle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent
Apr 22, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!

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