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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
873 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 873 reviews

June 20, 2022

Went in for seatbelt recheck employee found 2 more recalls needed to leave overnight but couldn’t and wouldn’t provide a loaner or rental car. Very disappointed in this dealership every time I have to More

by Alice
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Jun 21, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Alice, we regret your experience with us here, but are glad you brought this to our attention We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-2089 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

June 18, 2022

Avery and Saul were great! Made the process easy went out of their way to get me a great deal! More

by Monsivaisj09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avery, Saul
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Jun 20, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 17, 2022

Excellent communication and constant updates from Service advisor Trent! Took a few weeks to get the truck back but that was to be expected given the current state of delays and parts shortages. I HIGHLY rec More

by rtwillows
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent
Report | Print
Jun 20, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation Ford Gulf Freeway and we hope to be of service again in the future.

June 17, 2022

They do have some workers who know what they are doing in the service department More

by cindygutz
Recommend Dealer
Yes
Employees Worked With
Alex, Dan
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Jun 20, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (713) 489-2089 so we can assist you further.

June 15, 2022

Thank you so much for the amazing service. Trent and the Service Department took very good care of us. Especially when money is tight. Thank you! More

by alfredoS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent
Report | Print
Jun 16, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 15, 2022

Scheduled service for 2 recalls. 3 days later they called and said they needed to order parts for recall and rescheduled for 3 weeks later. Came up on day of appointment and they sta More

by gyroman2k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trent Yeager, JOSE CAMPUZANO
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Jun 16, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

Jun 16, 2022 -

gyroman2k responded

I tried that already while I was there. He was already dealing with another customer issue. Secondly, your appointment team called and I also asked them to have him call me.

June 14, 2022

The team members at Auto Nation Ford Gulf Freeway are excellent. They always keep me informed and up-to-date on my vehicle. More

by casildamontemayor409zoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOSE C, Heidi and Mckayla
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Jun 16, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for your feedback! We hope you have a great day!

June 13, 2022

No problem with the dealership, The only issue I have was that I asked them for a replacement key, Because mine was damaged they wanted to charge me over $200, I have purchased both of my ford with them More

by Judy
Recommend Dealer
Yes
Employees Worked With
I believe his name was Alex
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Jun 14, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Judy, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

June 13, 2022

No updates given took the car at 8 was not given until 1 pm for a maintenance service. Before it would usually take 2-3 hrs. Asked my service consultant questions of may longer never got a response and I ha More

by E713shorty
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose
Report | Print
Jun 14, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-2089 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

June 10, 2022

They call me very fast and fast atention to me by the second day my truck its done god atention More

by Aguevara13ag9
Recommend Dealer
Yes
Employees Worked With
Lady
Report | Print
Jun 13, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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