Back

AutoNation Ford Gulf Freeway

Houston, TX

4.5
875 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
Contact Dealership

12227 Gulf Freeway

Houston, TX

77034

Directions

By Type

Showing 875 reviews

February 13, 2023

A regular scheduled oil change with tire rotation was estimated for about 1 hour they took 3 hours very upsetting and I had to keep asking if they were done. More

by Elianaberg06.2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
Feb 16, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2089 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

February 13, 2023

They had a good stock of the vehicle we were looking for. They were very helpful and not pushy. They did their best to try and accommodate our schedule. They were very pleasant and knowledgeable. More

by joyce
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kirk, Ahmed
Feb 16, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Joyce, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 13, 2023

Working with John Wilson was a pleasure! John is extremely patient, I never felt pressured to make a decision, and most importantly, professional. The buying process took over a year from o More

by daniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Wilson
Feb 16, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Daniel, thank you for your kind review; we are happy to pass along your comments to John here at AutoNation Ford Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 09, 2023

Go see Ram Mishra! He was wonderful to work with when I ordered my Bronco. He kept me informed of exciting updates and his enthusiasm and excitement for me when the day More

by mcar85
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ram Mishra
Feb 12, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. Please don't hesitate to reach out if there's anything additional we can do for you.

February 07, 2023

This dealer was reaaly on the ball and got our order for an Explorer Hybrid done quickly and efficiently. Follow up communication during the process from order to delivery was beyond reproach, we could More

by frazgo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Roberts
Feb 10, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Frazgo, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

February 02, 2023

The service department gave me a great first impression with their professionalism and communication from start to finish. Thanks Omar. More

by jagaona60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Feb 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 02, 2023

The Service Advisor was very nice and helpful, you need more people like him have been there several times and he has been the one to explain thing to me and I feel like he was happy to help. I like to be More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Garcia
Feb 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Sam, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 02, 2023

I went in for routine maintenance and the service was quick and the service rep was very help and kept be abreast of the status of my car! More

by patrick.nunnallee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Madrid
Feb 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

January 31, 2023

Mikayla, service advisor took great care of me and got me out of service when she said she would! I was pleased. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla
Feb 03, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Chuck, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

January 31, 2023

Automation people are very helpful and their follow up is impressive and they will give us best quotation based on your budget. Manager and associates are good people. More

by venu gopal chinthapatla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Firas ,Richard
Feb 03, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Venu, we set high expectations for ourselves, so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

...
26
...