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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
875 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 875 reviews

April 19, 2023

Communication skills needed and honor return calls when promised or mentioned, estimates also can help out. More

by independent377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark and Alfonso
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Apr 20, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we regret to hear that you are displeased with your recent experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (713) 489-2089.

Apr 20, 2023 -

independent377 responded

Thanks for the response. I will contact u 2day, I'm not mad,just want my stuff replaced and repaired. Like I've mentioned, communication is a plus and repairs /prices need 2 be honored like they tell u. But again, my issue got resolved, because it was dump on Alfonso and he was a big help! He kept the contact,it was the person b4 him,named Mark? Thanks

May 02, 2023 -

independent377 responded

Ive reach out already,drop off quote to repair on damaged that was done. Again the communication is still not there. I spoken w/Marcus but haven't got inntouch yet.

April 19, 2023

Significant improvement in service. Kept me informed of progress. Made sure I knew they were interested in seeing my car taken care of and that I was a valued customer.. More

by TomT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Campuzano, and the service manager
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Apr 21, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 18, 2023

I was treated with a great deal of respect which wasn’t the case a few years ago. More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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Apr 26, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Phil, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

April 18, 2023

The staff made the purchasing experience straightforward and simple. Jordan was very great and guided me through the buying process with a smile and helpful enthusiasm. More

by stepmansil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan and Hugo
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Apr 20, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 18, 2023

Outstanding service. Millard got me what I wanted for the price I wanted. I highly recommend this dealership. More

by matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Millard Sailsman
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Apr 26, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Matt, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Gulf Freeway and we hope to be of service again in the future.

April 14, 2023

The last two service visits have been very satisfactory. The last one, the service advisor, Mykala, was very professional and made sure I had her contact information which was a pleasant surprise. I More

by plowmaker42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, driver of the courtesy transportation.
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Apr 20, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, Thanks so much for the warm recommendation of the team here at AutoNation Ford Gulf Freeway. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 13, 2023

Quick and easy . Love gulf-freeway ford dealership for providing everything I need and more. Always can rely on them for any assistance/questions I may have. I will More

by Ford driver
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark
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Apr 20, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 03, 2023

The dealership was very helpful and communicated well. They remedied any issues quickly and to my satisfaction. The whole buying process was much quicker than expected. Glad I stopped there first. More

by robwolfe
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Firas Shueib
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Apr 06, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 03, 2023

ALEX WAS VERY HELPFUL, KIND, AND KNOWLEDGEABLE. HE EXPLAINED AND HELPED WITH EVERYTHING I asked about. More

by TOEKNEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Fuentes
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Apr 06, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 03, 2023

ALEX WAS VERY HELPFUL AND KNOWLEDGEABLE. HE HELPED WITH EVERYTHING I ASKED AND EXPLAINED EVERY PROCESS VERY WELL. More

by JAZZ
Recommend Dealer
Yes
Employees Worked With
ALEX
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Apr 06, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Jazz, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! Feel free to stop by if you ever need any more help.

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