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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
875 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 875 reviews

May 01, 2023

They not splaying what was the problem on my truck, they not give me a good report of the problem, and they charge me for something that i told what was happen on my truck.. More

by Francisco Chaires
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No remember the guy name
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May 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Francisco, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.

May 01, 2023

Had great experience in the service department! They helped me out so much with what I needed for my car! More

by caylagreif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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May 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 28, 2023

Staff was really helpfull and Mark was super . Repair was done quickly and the truck is running great. More

by JohnSchlein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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May 01, 2023 -

AutoNation Ford Gulf Freeway responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 28, 2023

The service was excellent and the porter or whoever parked my car knew to stay away from the curb to not scratch my front lip. I do wish the car was washed by the end of it though. More

by Brendonzepeda02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne,
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May 01, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 28, 2023

Good costumer service! Good maintenance service! We'll be coming back for future repairs and maintenance! More

by Jvier9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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May 01, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 25, 2023

our second purchase from auto nation ford gulf freeway. had great service both times would gladly refer our friend and family there to purchase a new vehicle. More

by Katherine Ramirez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salvador Rubio and Hugo Barcenas
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Apr 28, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Katherine, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Gulf Freeway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

April 24, 2023

I have purchased two vehicles from this dealership. And have had bad service in the past. But this time it was totally different More

by Jamijares
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mikayla
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Apr 27, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 24, 2023

Prompt repair and good work. Car is running fine after cat replacement and torq replacement. More

by jkleinhans1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose
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Apr 27, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 21, 2023

Staff is friendly they take time to listen to coutumer. facility is really clean and kept up to date. More

by Slyzone65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso ramirez
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Apr 28, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!

April 20, 2023

I brought my expedition to AutoNation Ford Gulf Freeway for new tires and scheduled maintenance. Mikayla Madrid was my service advisor. Mikayla provided excellent service as the interface between me (cu More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Madrid
Report | Print
Apr 27, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Robin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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