AutoNation Ford Gulf Freeway

The entire process of buying my new truck was effortless. I had so many questions and concerns that were all addressed in a professional, knowledgeable manner. I had so many questions and concerns that were all addressed in a professional, knowledgeable manner. More

Process getting the car was easy— I knew what I wanted and told the sales guy. They had everything ready when we got there to sign papers! The mileage on that car was pretty far off, but guess it happens. and told the sales guy. They had everything ready when we got there to sign papers! The mileage on that car was pretty far off, but guess it happens. A few paint chips on the car— but they took care of it at a later date. Sales guy got a little “sassy” with me once, but corrected his attitude and apologized once I said something. Overall, was a good experience. More

I started my car search online with car gurus. I found a used wrangler that I loved, contacted the dealer and they contacted me back right away. The next day I was approved for the vehicle, and th I found a used wrangler that I loved, contacted the dealer and they contacted me back right away. The next day I was approved for the vehicle, and they told me we could come in, drive it, and sign paperwork and take the vehicle. We drove 1.5 hrs from Katy to South Houston, and upon arrival, we were told the car actually had not been inspected, and we would have to sign paperwork and come back another day once the vehicle was ready. We were assured that if something came back wrong, we had 5 days to return the vehicle, and get our money back (we had a large down payment, so this made us very nervous). Against our better judgement, we agreed, signed paperwork, and we went home. The next day we were told the wrangler was ready, and we could come pick it up. When I came, I asked why I didn’t receive any paperwork for my loan. I have no idea who to pay, when the first payment is, and NO DOCUMENTS that show I even purchased the vehicle. I was assured the finance manager would email me them. So again, I left and went home - 1.5 hrs away. Once I got home, I realized there was no temporary license plate which is illegal, and since I don’t have loan documents, I have no proof I am the actual owner. I texted the salesman Jose, and he was very kind to drop off the temporary tag, but once again, without paperwork. I have requested these documents 4 times now, and no one will provide them. I love my purchase, however that’s because I did the research and found it on my own. The customer service and lack of attention to detail makes me wonder what is going on. I was told they would get to it once they were done with their other customers, and also provide the service documents from the oil change and inspection once the ticket was closed, but I AM a paying customer, and honestly, it’s absolutely ridiculous. It’s been almost a week, and they still have not given me my loan documents or service documents. More

Pablo was very persistent and very helpful with getting me in my new Bronco. I am super stoked! me in my new Bronco. I am super stoked! More

Awesome car buying experience. Rigo was awesome great salesman and they answered all my questions. Rigo was awesome great salesman and they answered all my questions. More

Everyone at AutoNation has been professional, helpful and pleasant. Devon Savoy, our Sales rep was wonderful. He answered all of our questions. My husband‘s truck was stolen, forcing us to buy a new vehicle, pleasant. Devon Savoy, our Sales rep was wonderful. He answered all of our questions. My husband‘s truck was stolen, forcing us to buy a new vehicle, thanks to Devon and the others at AutoNation, the process was easy and painless. Thank you, Devon. More

Salvador and Hugo and Devon Did a super job! !!!Love this place and people!!! I'm so Happy!!! !!!Love this place and people!!! I'm so Happy!!! More

Our salesman was awesome, never pressured me into anything, he explained everything about the deal and about the new car I bought. anything, he explained everything about the deal and about the new car I bought. More

I was able to get help right away. And I love the waiting room. I wasn’t uncomfortable at all and they kept me updated on things about my car. It was also very clean. And I love the waiting room. I wasn’t uncomfortable at all and they kept me updated on things about my car. It was also very clean. More

Cesar was the most kind, polite, positive & helpful sales person we have ever come across!! He help us figure out some of the buttons on our new car, hooked up our Ford Pass form our old car to the new one. person we have ever come across!! He help us figure out some of the buttons on our new car, hooked up our Ford Pass form our old car to the new one. I could go on & on about Cesar. He Is One Of A Kind Sales Person , he cares about the customer!! More