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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
875 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 875 reviews

August 23, 2023

went for recall on truck angelina was very helpful and kept me updated on service More

by frank61lara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
angela
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Aug 28, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

August 22, 2023

My sales person was very professional and ready to help locate a car I could afford. More

by vna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Garcia
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Aug 30, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 22, 2023

I'm satisfied with the service I and my car received. I was treated fairly and given an honest assessment of my car's service needs. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne (in service department)
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Aug 25, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Steve, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 14, 2023

The sales person Yuliana was very helpful made our shopping experience feel very good. The financial team as well definitely well recommend and will be. Coming back More

by Jose calzada
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuliana , Danny, Saul
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Aug 18, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Jose, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 12, 2023

Dealership and sales person Rogoberto Guzman did a great job helping on my purchase thanks. More

by jcfigueroa1483
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigoberto Guzman
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Aug 15, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 10, 2023

AutoNation was ready for me. The service advisor was really great and checked me in promptly. The service was fairly fast and had be back on the road . Thanks More

by kpoupard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina
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Aug 14, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 09, 2023

They greeted me upon arriving. They heard my needs for the type of car I needed. They didn't push me to buy something I didn't need like other dealerships. They were very nice and More

by valentinosandra92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovan Acosta
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Aug 11, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 09, 2023

Negative Coustmer Service,They say one thing. But do another.Very Disappointed in that management. Would never recommend to anyone.After years of being a customer.Be careful before signing a contr More

by Jluismel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not known
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Aug 11, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2089 -- we hope to hear from you soon.

Aug 11, 2023 -

Jluismel responded

Just disappointed in the way the.So called GM . Went about handing my issue. Never have I,Had a problem or issues when I would go for service or.Recommended other Coustmers there. I was given a service contract, Bye a great GM.At time.Oil change and tires rotation.As long as I owned my car.Still have my Ford Fusion, And love it.GM now was rude and said was no longer going to honor what was given to me when I purchased my vehicle.Very disappointed in his no good Coustmer Service

Aug 11, 2023 -

Jluismel responded

I was a very satisfied customer, And now they made me a very disappointed and Not a very Satisfied Customer .Hope they change their Coustmer Service Relations. Joe Melendez Coustmer Since 2014 .

Feb 20, 2024 -

Jluismel responded

Haven’t been back to that location.Nor am I going to. Would not recommend anyone going there. Seems to me like everyone there are.Homophobic And I specially don’t recommend the.LGBQ community to do service there. At one time I did lots of business and. Recommended friends and family. But No More.

August 07, 2023

I just needed a diagnosis on my vehicle. And a fix on my steering wheel. The good news they fixed my car just fine. The bad news they were behind schedule. They wanted it for 4 days. Took th More

by Jazz3j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina Dong
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Aug 09, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 07, 2023

My experience was great, went in for some basic maintenance and expected a long wait but the crew was able to get me back on the road in no time at all. My service rep Angelina took good care of me More

by nickmc14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina
Report | Print
Aug 11, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. If you ever need help, just give us a call. Happy motoring!

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