AutoNation Ford Frisco

From the first call to the point when I picked up my new, I felt being honered and very well treated. Thank you I felt being honered and very well treated. Thank you More

This was our first Ford purchase and we couldn't be more pleased with the experience and the service, both during and after the purchase. Vinny was extremely patient and informative, Kyle was helpful and k pleased with the experience and the service, both during and after the purchase. Vinny was extremely patient and informative, Kyle was helpful and knowledgeable, and Cory was quick to respond to complete the after sale items. We will definitely be recommending AutoNation in the future! Thanks! More

0 stars would be more appropriate. I have never encountered worse customer service in my life. After bringing in the vehicle, still under warranty, on multiple occasions they were eith I have never encountered worse customer service in my life. After bringing in the vehicle, still under warranty, on multiple occasions they were either unable to or unwilling to fix the issues we were having with unbearable break noise (enjoy the video attached). I was told they fixed the vehicle after having it for 3 months but the same problems persisted and I brought it back. At that point they were unable or unwilling to fix the issue after keeping it for an additional month (please see attached texts as well from the service advisor Obiora, Drive Manager Fabian and even the service manager Naomi). I will admit that Naomi was at least present to deal with but even she states that she would have an appraisal done before I come in the next day and the vehicle detailed in attempt to make up for the significant inconveniences. To my surprise, I had to wait about an hour for that appraisal upon my arrival for the appraisal and I’ll let you be the judge as to the level of detailing with the following pics. “Merely noise and usually goes away” is the direct quote but later they claim to not be able to replicate the noise, even with the video I provided. I was also told the GM Jason would be in contact with me but I guess they neglected to give him the message either as I’m still waiting. Never been lied to and disrespected by so many people all at once. To treat anyone this way is appalling but a disabled veteran is unforgivable. I have purchased 6 new Fords and 2 from this dealership but I will never make that mistake again. More

I worked with Dennis Gooding with the purchase of my recent car. I had my former car for almost 10 years, so this was my first time having to purchase a vehicle. Dennis was understanding, patient, respo recent car. I had my former car for almost 10 years, so this was my first time having to purchase a vehicle. Dennis was understanding, patient, responsive, and knowledgeable. His passion for cars is palpable. At no point did I feel like Dennis was worried about making a sale, he simply wanted to make sure I was getting everything I needed out of my vehicle. I would highly recommend visiting Dennis! More

Every thing went great with myself very good most of the people are responsible respect ful people are responsible respect ful More

Perfect and fast in time good service and fast delivery I would really recommend them I would really recommend them More

Did a trade-in and purchased a new car. The sales team made the process smooth. I was able to take my new car home the same day. Best part, they acknowledged and addressed minor concerns. I The sales team made the process smooth. I was able to take my new car home the same day. Best part, they acknowledged and addressed minor concerns. I felt heard and valued as a customer, I greatly appreciate that! The overall service was top-notch! I would highly recommend this dealership to others looking to purchase a vehicle. Thank you Dennis, Jeff, Cory and Kyle. More

Best experience with service on a car that I have ever had. I felt like they really wanted to make it a great experience and they did. Very accommodating for my schedule. had. I felt like they really wanted to make it a great experience and they did. Very accommodating for my schedule. More

Service delivery was professional. Staff were courteous, polite and friendly. Overall they met my expectation.. Staff were courteous, polite and friendly. Overall they met my expectation.. More

Sam and Rahim were a pleasure to work with, the only dealer of several I worked with willing to get down to final negotiations prior to coming into the showroom. That made the sale. dealer of several I worked with willing to get down to final negotiations prior to coming into the showroom. That made the sale. More