AutoNation Ford Frisco

Took my vehicle in for a minor repair - replacing passenger mirror. Was working with my insurance company and AutoNation Ford came back $200 over what Farmers said was fair for the repair. I asked A passenger mirror. Was working with my insurance company and AutoNation Ford came back $200 over what Farmers said was fair for the repair. I asked AutoNation if they would fix the vehicle based on what insurance would support and they never responded. I waited 2 full days and left messages with the service technician as well as the Service Director asking them to let me know if they would honor that price or not. I was fine either way - I just needed to know if I should leave my car there to be fixed or if I should come pick it up and move it to a place that would fix my car for that price. I never heard back from anyone. This is poor service. Just plain poor. I don't care how busy you are - not responding to your customer's questions in 2 days is insufficient. If they had contacted me and let me know they wouldn't honor the insurance price, I would have been FINE with that. No issues - I would have happily come up and picked up my car. But with no communication at all, I wasted 2 days where I could have been getting my car fixed by someone else. I find this unacceptable. More

Excellent maintenance service. Maintenance request was completed in less time than promised. My maintenance request was clearly explained by the maintenance specialist on how long Maintenance request was completed in less time than promised. My maintenance request was clearly explained by the maintenance specialist on how long it would take to complete the job. Cashier checked me out quickly and I enjoyed the rest of the day. More

Sean was very helpful to get a few recalls taken care of on my F350 on my F350 More

Awesome customer service Would recommend this dealership To everyone they was on top Of everything and quick dealership To everyone they was on top Of everything and quick More

Best dealership around and wouldn’t want anyone else to work on my vehicle. Thank you work on my vehicle. Thank you More

I needed an Oil & Filter change for my Ford F150 and with no appointment, I got it done quickly. Daisy, my service advisor, was extremely helpful, she explained to me all the maintenance needed for my truck no appointment, I got it done quickly. Daisy, my service advisor, was extremely helpful, she explained to me all the maintenance needed for my truck at this time with 87,000 miles on it, and I will definitely come back. She is awesome! I wish we could find more people like her. Thank you Daisy! More

online appointment is easy, repair is fast and I got timely update, free ride after drop the call. timely update, free ride after drop the call. More

did a good job and was on time courteous and polite ,no complaints coffe good ty complaints coffe good ty More

I made an oil change appointment a week ago and yesterday when I brought the car, they made me wait 2 hrs to find out the had not ordered the filter. They told me it would take 30min to get the filter and th when I brought the car, they made me wait 2 hrs to find out the had not ordered the filter. They told me it would take 30min to get the filter and they had me wait another 2 hrs to let me know they ordered the wrong part. They sent me home un lyft and sent for me some hrs later, so I could pick up the car. This disrupted my whole day. The lady at front desk was great and I was not charged, but the process is clearly broken. They need to know what parts they have to order and do so before you get there! And if they make a mistake they should send the car to your house and not make you pick it up. More

Thank you Kyle and Sean for your assistance, Ken Thank you Kyle and Sean for your assistance, Ken you Kyle and Sean for your assistance, Ken More