AutoNation Ford Frisco

Auto nation Finance team experience was ver bad and do care about customers and their interest. care about customers and their interest. More

Pro: 1. Really appreciate that AN-Frisco was able to work in my oil change without an appointment. 2. Using Lyft for courtesy car is a big plus. More flexib Really appreciate that AN-Frisco was able to work in my oil change without an appointment. 2. Using Lyft for courtesy car is a big plus. More flexible, saves tons of time! 3. Service Advisor Obi was great and professional. He was able to overcome being short of technicians that day to get my truck completed by around 5pm. Con: 1. Wait to check-in was amazingly long. Basically ridiculous. Been coming here for years and have never had anything approaching this wait time. Need more help. 2. The price increases are outrageous!! I paid $59.99 for an oil change and tire rotation ~1.5 years ago (and it was $39.99 with a "Works" coupon). This time the oil change alone was $100, and a tire rotation was another $50! Crazy. 3. AN cannot seem to keep my son Tyler's and my vehicles separate in the system. Both are 2103 F150's serviced at AN-Frisco, and invariably the VINs get mixed up. Have attempted to correct this several times in the past, but it doesn't seem to stick. More

Nick, Kyle and Jeremy are excellent customer service employees. Very dedicated to their job descriptions employees. Very dedicated to their job descriptions More

It is hard to schedule service. When you do get an appointment, and wait for your car, it takes longer than the time given to you. When you do get an appointment, and wait for your car, it takes longer than the time given to you. More

They were very professional, Michael Krantz did a great job getting me set up in my new truck. Everyone was very polite and professional. Most importantly they did what they said and on time which is a job getting me set up in my new truck. Everyone was very polite and professional. Most importantly they did what they said and on time which is a rarity in these days. 10/10 would buy from again. More

All good, but they didn’t let me test drive, they said it will add on miles, but they have added 2000 miles since it came on sale from Aug 30th (it was 37500mi on August and when they sold me it was 39500mi) will add on miles, but they have added 2000 miles since it came on sale from Aug 30th (it was 37500mi on August and when they sold me it was 39500mi), somehow I felt this as discrimination. Also the vehicle was Advertised as Cpo but was removed during purchase, that’s was bad, they didn’t give me proper reason More

The level of service is beyond what is expected. Service department does great with keeping you updated on the state of your vehicle. Service department does great with keeping you updated on the state of your vehicle. More

Nick the service manager took great care of me at this location. Goes the extra mile to make sure everything is taken care of location. Goes the extra mile to make sure everything is taken care of More

This is my third experience at Autonation Ford Frisco and just as always, it was absolutely amazing! The staff is top-notch, kind, easy to work with and willing to do anything for the customer! Jeannie Conlo just as always, it was absolutely amazing! The staff is top-notch, kind, easy to work with and willing to do anything for the customer! Jeannie Conlon is quite possibly the most knowledgeable and fair finance person I've ever met and she truly cares for the customer and the entire experience. We LOVE Autonation Ford Frisco! More

Jeremy kept me informed everyday on the status. Part was on back order but he worked with parts to get it here as quick as possible.Cudos to Autonation Ford Part was on back order but he worked with parts to get it here as quick as possible.Cudos to Autonation Ford More