AutoNation Ford Frisco

Very dishonest dealer. Bought a F150 and was told it was new after all the paperwork was done and I had paid for it, at delivery found out it was a service loaner and it ev Bought a F150 and was told it was new after all the paperwork was done and I had paid for it, at delivery found out it was a service loaner and it even had collision damage!!! They also get you for add on’s like dent protection and interior protection and tell you they cannot remove those adds. More

Unhappy that the dealership did not honor my $15% off coupon for my tire change on my 2022 Ford Escape SEL PHEV. Jamie of Service Department ran into a roadblock with Service Manager that cost me $75 bu coupon for my tire change on my 2022 Ford Escape SEL PHEV. Jamie of Service Department ran into a roadblock with Service Manager that cost me $75 bucks. To be fair they did give me a free alignment due to power outage earlier this month, however I felt this was a separate issue because paper coupon was already issues but not honored. IMHO Always go to a good trusted shop and not a dealership when getting work done on your vehicle so you don't deal with issues such as above. Thanks! More

The service staff is very friendly and helpful. They explained everything in detail, provided coffee and a donut, gave me a ride home and delivered my truck when it was done. They provided continuo They explained everything in detail, provided coffee and a donut, gave me a ride home and delivered my truck when it was done. They provided continuous updates as they were servicing it as well. More

Lorraine Smith did an outstanding job keeping me informed about my truck. I waited for my truck at the dealership. Everything was very easy. Lorraine went above and beyond with customer service. Thank yo about my truck. I waited for my truck at the dealership. Everything was very easy. Lorraine went above and beyond with customer service. Thank you. More

My salesman Scott was friendly , helpful and very professional. I would recommend Frisco AutoNation Ford to anyone wanting to be treated fairly professional. I would recommend Frisco AutoNation Ford to anyone wanting to be treated fairly More

Anna was great , coffee was good too. After 2 other non ford dealers that were horrible. Y’all were a breath of fresh air After 2 other non ford dealers that were horrible. Y’all were a breath of fresh air More

Great Service! Provided timely communication and follow-up! They would text me to let me know that status of my truck and had it washed and ready for me when it was Provided timely communication and follow-up! They would text me to let me know that status of my truck and had it washed and ready for me when it was done being serviced. More

Friendly and professional staff. Gave accurate info on the timeline for service, kept in communication like they said they would and even delivered the truck to my home. Would defini Gave accurate info on the timeline for service, kept in communication like they said they would and even delivered the truck to my home. Would definitely use this dealership again. More

Business comes before customer. They make you feel like they are doing you a favor. You need to follow up about your own vehicle repairs. You have to call repeatedly to see if your They make you feel like they are doing you a favor. You need to follow up about your own vehicle repairs. You have to call repeatedly to see if your vehicle is ready, cause they won't mind not answering back or even hung up if you were not assigned to the service person that picked up the phone. Because they won't mind to leave you a day without your car if you don't call or go there to see if it's ready. Service or sales, the experience has been very disappointing. More

I still don’t have my spare key. After telling yall over the phone I didn’t like the deal presented, yall responded by saying you would take care of it. When I arrived back at the de After telling yall over the phone I didn’t like the deal presented, yall responded by saying you would take care of it. When I arrived back at the dealership, you tried to sell me on the deal I said no to. More