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AutoNation Ford Frisco
Frisco, TX
1,418 Reviews
AutoNation Ford Frisco is your local source for all new and used Ford models in the north Dallas area. Located in south Frisco, our showroom can be found at the northwest corner of Sam Rayburn and the Dallas North tollways. With an expansive inventory of both new and used Ford vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in Frisco to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,418 reviews
November 22, 2022
Upset with the service I have got this go around. Just got the car a week ago and it has a maintenance light on, making a sound and brakes are not catching to say I'm irate. I have a 8month old and a Just got the car a week ago and it has a maintenance light on, making a sound and brakes are not catching to say I'm irate. I have a 8month old and a 13yr old I need to keep safe along side me on the road and instead of my sales rep and the company trying to make sure we are good and covered on all ends Knowing it's our only transportation. I just got a quick text stating they check all vehicles before and I could take to nearest autonation. Which is unprofessional in my eyes they should be asking how can we make this right considering it's been a WEEK. More
by Bustamante.rebecca
Employees Worked With
Harim
November 21, 2022
Took my car in on 10/16/22 for R & P replacement. Was told 7-10 business day just to get a diagnostics...even though I had already gotten on somewhere else. At the end of that time frame I was told Was told 7-10 business day just to get a diagnostics...even though I had already gotten on somewhere else. At the end of that time frame I was told it would be a longer wait as 4 lead technicians along with the service manager were all out. Was told I should have an answer by Monday. Never heard from anyone on Monday. Followed up the next day only to be told my service agent had not returned from vacation!!! When I did hear from him I was told they had 9 loaner cars about to be turned in. Asked if I could get one as I am a SINGLE MOTHER on a limited income and simply cannot afford the rental car fees. (Mind you, this visit was for a warranty repair) He said he would have to ask his manager. He never got back to me. Weekly I had to initiate contact only to receive the a single response...either they still hadn't received the parts or there were no loaners available. If I asked any additional questions, I would not get any other response. (this was all via text) Was told the manufacturer was not shipping out my specific parts unless the vehicle was completely inoperable, but my SUV was still drivable - despite the horrific noises and popping in my right front wheel well. Was told I could "always come get the car and hope it doesn't break down before the parts are in".........and risk my life???!!! Or that of my disabled child???!!! HOW RUDE!!! He even went so far as to ask me where I had purchased my vehicle from....like that should matter?! My vehicle is a Ford and this is a Certified Ford Dealership & Service center is it not??? So every week I sent a message to my technician that I had to have a response "by Friday so I could tell the rental car people something". NEVER would he update me on a Friday, FORCING me to have to repeatedly renew the rental car agreement in the tune of approx. $400.00 PER WEEK. After 2 MONTHS I had finally had enough! Had to demand that I be allowed to speak to the service manager or the general manager of the dealership. Was told by another service technician that all he could do was take a message for the service manager. He too told me I could "always come get my car"...without the repairs being done!!! Called again and got the overall manager of the dealership, who in turn sent me to the general manager. She then contacted the service manager who finally contacted me. And, after filling him in on the blatent arrogance of his service team and my having to threaten to sue Ford Motor Company for their poor service, I got finally somewhere! He found me a loaner car that very night...miraculously....found the very parts I needed at another dealership and within 5 days my car was repaired!!! And...why couldn't the original service technician do this for me??? Why did I have to wait 2 months? Why did I have to threaten to sue? BECAUSE I'M A WOMAN!!! God forbid they get away with this when dealing with a MAN!! But now....my driver's side heated seat no longer warms up....an issue I did not have prior to taking my car in last September! Don't get me wrong, I am glad I finally have my car back, but am extremely hesitant to contact this dealership again as I cannot afford to pay for another rental car for a weekend let alone 2 more months! And when I picked up my vehicle, they had the audacity to ask me to give a 5 star rating! Are you kidding me?!! More
by mspennysdc
Employees Worked With
Jeremy, Jenny, Kyle
November 21, 2022
The salesman (Hamid) was dishonest, and when we picked up the car it was literally on an empty tank of gas. I would not recommend doing business with him ever. I was concerned that I would not make it to the the car it was literally on an empty tank of gas. I would not recommend doing business with him ever. I was concerned that I would not make it to the gas station. The sales manager was very rude from our initial conversation, but did follow-up after the sale. Paid cash, but the dealership pressured me to sign a credit application, I did communicate this to the sales manager and she was planning to address. Based on my experience from the beginning to the end of the sale, I would recommend dealing with a different Autonation dealership in effort to achieve better customer service and sales ppl. This dealership really needs to make a significant improvement in dealing with customers, and showing their token of appreciation for the business they do get. More
by LT
Employees Worked With
Hamid Ismaili and Jeanne Reinhardt
November 21, 2022
Michael was quite helpful and professional. It was an easy process with zero stress. Myron was cool beans during the signing of the loan paperwork. Overall a great experience. It was an easy process with zero stress. Myron was cool beans during the signing of the loan paperwork. Overall a great experience. More
by manny122955
Employees Worked With
Michael and Myron
November 21, 2022
Service Manager Ryan was awesome. Very informative and genuinely showed me all options that were available during "Old Faithful's 200k service. Updated with any preventative measures Very informative and genuinely showed me all options that were available during "Old Faithful's 200k service. Updated with any preventative measures I should be aware of for a vehicle like mine could be expected. Ryan delivered on the point advices to keep "OF" on the road! Thanks More
by patcoker316
Employees Worked With
Ryan
November 19, 2022
AutoNation has always been a great place to take my car. In fact, I have dealt with them from the purchase of several of my cars to full servicing. There has never been a surprise when they have come to t In fact, I have dealt with them from the purchase of several of my cars to full servicing. There has never been a surprise when they have come to talk with me. I will continue to use them in all capacities. More
by lola1946
Employees Worked With
Jason Smith
November 18, 2022
Usually a High Five,however this time communication was not as good. We took car in for transmission recall a 10:00 am, were told 2-3 hours on the phone but when we dropped it off it was mentioned it migh not as good. We took car in for transmission recall a 10:00 am, were told 2-3 hours on the phone but when we dropped it off it was mentioned it might be 4 hours to make sure everything was okay, that was fine. We hadn't heard anything at 4 so we called left word and waited for a bit. We drove to the dealer to check on the car as we needed to pick up our grandson in McKinney at 5. we were told it wouldn't be ready until 7. We ended up picking picking up the car the next day. A bit of a surprise as usually the communication is spot on. Called the next day to pick up, said we needed a battery, we said go ahead how long would it take, 45 minutes. This was my fault, I should have asked when they would get to it, I presumed it would actually ready in 45 minutes. Next time, I will be more aware of the timing, just a little problem of clarification mostly on my part. More
by jnmurphy
Employees Worked With
Madelyn
