AutoNation Ford Frisco

Went to Prosper Ford for a Factory Recall Item (Trunk Lid Harness) On my 2017 Mustang GT. They Told me I had to leave the car for 10 Days (Ford Approval Required). Went to AutoNation Ford and they did it in Harness) On my 2017 Mustang GT. They Told me I had to leave the car for 10 Days (Ford Approval Required). Went to AutoNation Ford and they did it in 2 Days along with a Wheel Alignment. AutoNation Ford will be handling all my Service needs from now on. More

Worse dealership ever. Sold me an extended warranty but you can't get them to work on your car unless you bring it in and leave it with them for two or three weeks and the Sold me an extended warranty but you can't get them to work on your car unless you bring it in and leave it with them for two or three weeks and then they want to charge you up front in case the extended warranty won't cover the issue. So how do I go without my car for that long while the vehicle just sits at their dealership. Just dumb in my opionion although they give some kind of excuse about insurance but if they would just set up an appointment for me to bring it in on the day they want to examine it then I would understand if they need to keep it a few days to work on it. Also they promised me the world when I bought the vehicle and they owed me a couple of things like a second key and a jack and it took several trips and alot of phone calls for them to make good on their promises. I won't ever buy another vehicle from them again. I ended up paying a thousand dollars to get it fixed by a local mechanic to keep from having to use them with my warranty. Such a poorly run company!!! More

Worst service Department I have ever dealt with. No customer service skills from anyone in the dealership No customer service skills from anyone in the dealership More

Quick fix. Needed car back soon and got it. Good coffee as promised. Thanks again. Needed car back soon and got it. Good coffee as promised. Thanks again. More

The sales Team seem to be OK didn’t have any real issues and they weren’t super pushy. The problem I have is once I purchased the car. None of the sales team will call me back about a known problem that the and they weren’t super pushy. The problem I have is once I purchased the car. None of the sales team will call me back about a known problem that the Ford Mach-e has with front window noise. Quality is about supporting customers after they purchased not just when they purchase More

I will never buy from anywhere else. I wish you could hire 100 more people like Jason Klein the Finance Director I wish you could hire 100 more people like Jason Klein the Finance Director More

Amazing experience with dealership, it was quick and very detailed information from sales executive. Even finance team was very helpful provided good support for finalizing deal. Will highly recommend this d detailed information from sales executive. Even finance team was very helpful provided good support for finalizing deal. Will highly recommend this dealership to everyone. More

Contacted by AutoNation on 7/13 (Saturday) at closing time stating that a 2019 Tacoma I was looking to purchase was still available for sale. An email from AutoNation arrived at 8:34 (34 minutes after c time stating that a 2019 Tacoma I was looking to purchase was still available for sale. An email from AutoNation arrived at 8:34 (34 minutes after closing) confirming my appointment for 9:00 AM on 7/15 to buy the Tacoma. I live several hours away from the dealership, so I purchased two one way airline tickets for my wife and I. Upon arrival in Dallas on 7/15 (8:11 AM). I received a text that the truck had sold over the weekend which basically stranded us in hours from home. Once we got to AutoNation ($50 Uber ride), we were basically told there was "nothing" they could do. Didn't offer to sell us another vehicle, help us arrange transportation home, bottle of water, coffee...not ever an offer to sit down. We literally walked away on foot without so much as a follow up call to see if we were "ok". This goes beyond ethical business practices it violates basic human decency. Buyer beware! More

Great dealership, Vinny was fantastic! The thing that stood out to me was that there is consistent follow up after the purchases already made. Thank you guys! The thing that stood out to me was that there is consistent follow up after the purchases already made. Thank you guys! More

Title: Terrible Experience with AutoNation Service Center I purchased a lease care plan from Ford covering up to 30,000 miles for $310. Despite having only 15,000 miles on my car, I visited AutoNat Center I purchased a lease care plan from Ford covering up to 30,000 miles for $310. Despite having only 15,000 miles on my car, I visited AutoNation for a routine service/oil change. On the day of service, they informed me that their systems were down and couldn't verify my plan, so I had to pay $140 upfront with promises of reimbursement the next day. After several days passed without hearing from them, I had to initiate contact and provide my lease documents to prove my coverage. Shockingly, they refused to honor the plan and have since ignored my attempts to reach them. This level of incompetence and lack of customer service is utterly disappointing. More