AutoNation Ford Frisco

Amazing experience with dealership, it was quick and very detailed information from sales executive. Even finance team was very helpful provided good support for finalizing deal. Will highly recommend this d detailed information from sales executive. Even finance team was very helpful provided good support for finalizing deal. Will highly recommend this dealership to everyone. More

Contacted by AutoNation on 7/13 (Saturday) at closing time stating that a 2019 Tacoma I was looking to purchase was still available for sale. An email from AutoNation arrived at 8:34 (34 minutes after c time stating that a 2019 Tacoma I was looking to purchase was still available for sale. An email from AutoNation arrived at 8:34 (34 minutes after closing) confirming my appointment for 9:00 AM on 7/15 to buy the Tacoma. I live several hours away from the dealership, so I purchased two one way airline tickets for my wife and I. Upon arrival in Dallas on 7/15 (8:11 AM). I received a text that the truck had sold over the weekend which basically stranded us in hours from home. Once we got to AutoNation ($50 Uber ride), we were basically told there was "nothing" they could do. Didn't offer to sell us another vehicle, help us arrange transportation home, bottle of water, coffee...not ever an offer to sit down. We literally walked away on foot without so much as a follow up call to see if we were "ok". This goes beyond ethical business practices it violates basic human decency. Buyer beware! More

Great dealership, Vinny was fantastic! The thing that stood out to me was that there is consistent follow up after the purchases already made. Thank you guys! The thing that stood out to me was that there is consistent follow up after the purchases already made. Thank you guys! More

Title: Terrible Experience with AutoNation Service Center I purchased a lease care plan from Ford covering up to 30,000 miles for $310. Despite having only 15,000 miles on my car, I visited AutoNat Center I purchased a lease care plan from Ford covering up to 30,000 miles for $310. Despite having only 15,000 miles on my car, I visited AutoNation for a routine service/oil change. On the day of service, they informed me that their systems were down and couldn't verify my plan, so I had to pay $140 upfront with promises of reimbursement the next day. After several days passed without hearing from them, I had to initiate contact and provide my lease documents to prove my coverage. Shockingly, they refused to honor the plan and have since ignored my attempts to reach them. This level of incompetence and lack of customer service is utterly disappointing. More

Need to improve on communication between groups vehicles should be looked over closer for issues should be looked over closer for issues More

My last review was removed. I'll keep it short. Rude employees, poor work and they don't stand by their work. I'll keep it short. Rude employees, poor work and they don't stand by their work. More

Always nice professional and courteous, always great work on my vehicles thank you very much. on my vehicles thank you very much. More

I’ve been buying and servicing my vehicles at Autonation Ford Frisco for decades now, and I plan to continue that trend. The sales staff is attentive, the service team extraordinary, and the leadership is t Ford Frisco for decades now, and I plan to continue that trend. The sales staff is attentive, the service team extraordinary, and the leadership is top notch! More

Happy with our choice and the professionalism of the staff. We will consider this dealership in the future. staff. We will consider this dealership in the future. More

My car was taken in & I was provided a Lfyt ride home in a timely manner a timely manner More