AutoNation Ford Frisco

Was without my car for 3 months while no one responded to me. Nothing was done to show good faith, regret or an apology for the horrendous customer service me. Nothing was done to show good faith, regret or an apology for the horrendous customer service More

We bought our vehicle from Daisy Alemany. She is extremely friendly, caring, and attentive. Since I work in customer service, I know when someone is genuine. I liked that she never tried to s She is extremely friendly, caring, and attentive. Since I work in customer service, I know when someone is genuine. I liked that she never tried to sell me the most expensive vehicle; instead, she worked with my needs and the budget that I wanted. I will continue to buy all my vehicles at the Frisco store, but only with Daisy. More

I learned that Auto Nation Ford Frisco lost most of its mechanics and its service manager recently after trying to get two warranty service concerns after both problems where no trouble found with no suppo mechanics and its service manager recently after trying to get two warranty service concerns after both problems where no trouble found with no supporting documents from Ford stating they are aware of the problems and have no repair available at this time and since there is no service manager we don't have anyone to complain to More

I would say that the service director, Nick, was doing his very best to ensure we got what needed to be done. Initially, I went in for a battery and a horn issue. I got a couple of other services done. his very best to ensure we got what needed to be done. Initially, I went in for a battery and a horn issue. I got a couple of other services done. I was told they could not work on my battery since they were backed up and I needed to reschedule. I rescheduled only to be told that again there was no way they could work on this. It went something to the tune of, "Sorry, whoever you made the appointment with might've made some side deal to work this, but they are not here." I was floored... (mind you this was my third visit because they had also messed with my tires). Either way, I received a loaner and car stayed for over two weeks. Again, Nick came in to the rescue. (Thank you) I was told that the horn was not covered under a warranty that I was sold at this dealership. I asked to please 2x check. It was not. I asked for the administrator of the warranty and received a lot of run around. I finally was able to figure out it was Assurant. I got in touch with Assurant and found out that no claims or inquiries were ever done. When I was going to pick up the car, more services were added than I had agreed to. Overall, I ended up paying what my deductible would've been, but the experience was horrendous! Services added that I didn't agree to and the sheer fact that no claim was ever done makes me completely loose trust in this dealership. It's a shame that it's the closest Ford dealership to the flagship Ford Center and business practices are just downright bad. I appreciate all that Nick did for us, but good business should not be this difficult to conduct. I hope they can turn their business practices around for their sake and the Ford brand they represent. More

Quick service and customer care. Make sure to show any coupons before they ring up service or you can be charged full price. Make sure to show any coupons before they ring up service or you can be charged full price. More

Auto Nation in Frisco Texas has the finest service department. Their personnel give outstanding service and and truly care about their customers and give expert attention to the automobile. department. Their personnel give outstanding service and and truly care about their customers and give expert attention to the automobile. More

Tommy and the team worked hard to ensure we understood everything about the vehicles and that we got the best deal we could based on the current market. everything about the vehicles and that we got the best deal we could based on the current market. More

The best customer service I have ever received comes from my sales representative, Daisy Alemany. She was awesome! She made my experience so easy, and she is very pleasant to speak with. Daisy took care of m my sales representative, Daisy Alemany. She was awesome! She made my experience so easy, and she is very pleasant to speak with. Daisy took care of me and made sure that I exceeded my expectations. Also, finance was transparent from start to finish. I will recommend Daisy to all my family and friends, and I will definitely come back in the future. More

Everyone at the service center was helpful beyond my expectation. Autonation Ford did a great job on my aftermarket install. expectation. Autonation Ford did a great job on my aftermarket install. More

I must say if it had not been for Lindsay I would have no choice but to leave a very bad review for this Autonation as nobody else there would return my calls or keep me updated on the status of my vehicle i choice but to leave a very bad review for this Autonation as nobody else there would return my calls or keep me updated on the status of my vehicle including Nick Nicholson who has a voice mailbox that is full and not accepting anymore calls, all of my dealings with everyone prior to Lindsay were very unprofessional. I again Thank Lindsay very much and believe she should be promoted over everyone at the front service area, she can teach them all how to be professional and courteous. Thank You again Lindsay, I truly appreciate your kindness, courteousness, professionalism, and keeping me informed on my vehicle. More