AutoNation Ford Frisco

Don't EVER step foot near this place! I had my car towed due to it quit running...they told me my cylinders were working at very low capacity and I would need a new engine due to a long term coolant leak. I due to it quit running...they told me my cylinders were working at very low capacity and I would need a new engine due to a long term coolant leak. I have my car serviced every 3000 miles and never have I been told my coolant is low, nor did it overheat, no lights came on to indicate it being low,no engine line with problem codes and no running hot. Took it to another Ford dealership and it was my catalytic converter! Wasn't a real cheap fix, but much less than a new engine or buying a new car. Stay away from this place, there are too many good Ford dealerships out there who are honest to take it to. More

I went in to buy a license plate holder for my Navigator and the parts guy (who was extrememly nice and professional)said, "I would put that on for you since it takes a special rivot gun and a special rivot and the parts guy (who was extrememly nice and professional)said, "I would put that on for you since it takes a special rivot gun and a special rivot. But the gun I have is too big. So go ask the service department if they can do it for you" So I walked over to the service desk about 30 feet away and asked the service manager if he could do this for me. His response was "Well, did you buy the car here?" As in, why would I want to do that? And I said no, but the parts manager said you might. So, the service manager frowned a little and said to one of the guys in the department, "See if that guy in used cars can do it". So I said thank you and gave them my keys. About 25 minutes later they came up with the license plate bracket holder attached. I thanked them profusely and had happy thoughts of writing a good review for them. That is until I got home and saw what they did. They did not use the special tool or the special rivets to put the holder on, they just drilled three holes in my plastic bumper and put in screws that when I tugged on the holder at home, fell off in my hands. You know what, my father worked for Ford for 30 years and I've never owned anything but a Ford car. But between this and how Lincoln treated me when the Navigator came off lease, I'll buy whatever makes me happiest this time. But even if that is a Ford, it won't be at Bankston. More

I brought my vehicle to Bankston Ford of Frisco for an issue with the sync system in my Ford F-150 and explained that the sync system goes out when I drive in the rain or if run through a car wash (obviou issue with the sync system in my Ford F-150 and explained that the sync system goes out when I drive in the rain or if run through a car wash (obviously a short somewhere in the system) and drains the battery completely dead. All they did was reset the system, while this fixed the symptom it doesn't resolve the problem. I am very dissatisfied with this level of service from a dealer. Quote from the service page: --100% Customer Service Commitment Our Dealership is focused on one thing only…Your Complete Satisfaction. We are here to help you, and our Service Team is dedicated to Outstanding Customer Service!-- I did not receive the 100% customer service nor am I satisfied completely. More

I was outright lied to by the service technician and they did not perform all of the services as described in the service report. I am in the process of contacting Ford Motor Company with a formal dealer se did not perform all of the services as described in the service report. I am in the process of contacting Ford Motor Company with a formal dealer service complaint and I am also contemplating contacting a third party to conduct an investigation. More

My wife and I visited this dealership on a Monday afternoon at around 3pm. We arrived and began walking through the lot looking at the vehicles we were interested in. After about 10 minutes of lookin afternoon at around 3pm. We arrived and began walking through the lot looking at the vehicles we were interested in. After about 10 minutes of looking and no salesperson, I finally went looking for someone. I approached the dealerships doors to find a salesperson, O'dell. He proceeded to help me and was very friendly. We ended up deciding on a vehicle that we liked and went inside to talk about the nitty gritty details. We finalized our negotiations and were going to close the deal, but they told us that they were having problems with their systems and told us that we could come back since it was so late and we had our daughter. Let me say that aside from us being there for roughly 6 hours and that we were going to have to return the next day to sign the papers, everyone was extremely helpful. The experience was good up to this point. The next day I spoke with my uncle who advised me to visit another dealership to see if the deal I was getting at Bankston was the best deal I could get. I did that and found that another dealership was going to give me a better price. The Bankston dealership still had my trade-in, but the new dealership said they could just go get it for me the next day. I closed on the new truck and went home thinking everything was okay. The next day I received a phone call from the general sales manager telling me congratulations on my purchase from the other dealership, but that they went ahead and changed the tires and brakes on my trade-in and that it was going to cost me $1,200. He wanted to know how I would like to take care of it since we had a verbal agreement and I was responsible for the charges, according to him. Keep in mind that at this point I have signed nothing, so they had no right to do anything to my trade-in until the deal was concluded. After speaking with the dealer that I ended up buying from, they told me that Bankston Ford had sent my trade-in to one of their Honda stores (my trade-in was a Honda) to be readied for re-sale. Grapevine Ford, the dealer that I actually purchased my truck from, said to not worry about it. that they would take care of this issue, which they did. At this point I am extremely angry that Bankston Ford would try to pull something as shady as this. Because I wasn't going to buy from them, they were going to try to get SOME money out of me, whether it was legal or not. I will buy a Ford again, but I will NEVER buy anything from ANY Bankston dealership. More

I found Bankston Ford Frisco to be a very poor experience. It took over an hour for anyone to come out to the lot while I was there, they were standing in front of the door talking. I was the only experience. It took over an hour for anyone to come out to the lot while I was there, they were standing in front of the door talking. I was the only customer that was there at the time as well (2:00 on a Friday afternoon). When Scott finally came out he was unhelpful, knowledgeable, border-line rude, and wasn't willing to even take me around to look at the vehicles. He stood in one place and pointed and wasn't willing to check if I was eligible for the Ford loyalty discount on the two Ford vehicles that I already own. I was very disappointed in my experience with this dealership and most notably Scott. I am looking to buy a vehicle within the next week and he was told that when he finally came out to "help" but that didn't matter to him. Never again will I step foot on Bankston Ford's campus because of this. More

I have been dealing with Bankston Ford of Frisco for a little over a year and have found them to one of the friendliest and professional dealerships that I have worked with. My wife and I have purchased little over a year and have found them to one of the friendliest and professional dealerships that I have worked with. My wife and I have purchased three vehicles from Carlos in the last year. Carlos is a very hard working salesman and will work with you to assist you with finding the best car for your needs. There is no pressure from anyone at this dealership and they will do everything possible to make you the best deal they can. I have also worked with their service department and would recommend Drew Lilliston for all of your service needs. He is open minded and will listen to your issues and will find the best solution to the issue at hand. Everyone at Bankston Ford of Frisco is very friendly, knowledgeable and helpful from the guy at the parts desk to the General Manager, Jason. They will make you feel at home and make you want to come back again. If you are looking for a new ford vehicle please take the time to stop by and see Carlos. You will be glad you did. Tell him Jason sent you. More