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AutoNation Ford Frisco
Frisco, TX
1,367 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,367 reviews
March 27, 2013
My salesman, Jeff Files was great! I knew which car I wanted and called him to discuss the financials. I did not want to go into the dealership to talk about pricing and particulars. Jeff took my call wanted and called him to discuss the financials. I did not want to go into the dealership to talk about pricing and particulars. Jeff took my call seriously, listened to what I wanted and didn't want and found a great vehicle for me. After a few calls back and forth I went into the dealership to make my purchase. I never felt pressured or felt I was being taken advantage of. I would recommend Jeff to anyone. More
by sport32
Employees Worked With
Jeff Files
Helpful March 06, 2013
Had a great experience with Susan Kelly at Autonation Ford Frisco last weekend. My wife supprised me by trading my 2005 F-150 in on a new 2013 F-150! Susan really did a great job working with my wife t Ford Frisco last weekend. My wife supprised me by trading my 2005 F-150 in on a new 2013 F-150! Susan really did a great job working with my wife to make this a special day. She worked a very good deal on the new truck and gave a strong price for my trade in. When I showed up, Susan was very helpful in showing me all the new features of the truck and even helped me clean out all my personal belongings from my old vehicle. Best experience I've ever had in purchasing a new vehicle, and I don't say that lightly as I used to sell cars. More
by tanis26
Employees Worked With
Susan Kelly
February 20, 2013
I had an AWESOME experience at this dealership. I've been a Honda Accord new car owner since 1996, and decided to test out the 2013 Ford Fusion Titanium. I can not believe how awesome my new car is! I been a Honda Accord new car owner since 1996, and decided to test out the 2013 Ford Fusion Titanium. I can not believe how awesome my new car is! I actually love driving now! Everyone I had interaction with were all very friendly, helpful, informative, upbeat and professional. I had an exceptional visit from beginning to end - from the receptionist/greeter at the front of the store, Miss Bonita, to my salesperson, Carlos Villegas, to the finance guys Brandon Steve. While my salesman was showing me all the details and features of the dashboard electronics a customer asked if he could sit in the driver's seat to check out my new car because he really liked it, too! I've already received multiple compliments on my new "James Bond" looking car. I would definately recommend this dealership to anyone! This is a very top-notch group of professionals and I will be back for sure! Hats off to the staff - I'm a customer for life!!! More
by AMTemple
Employees Worked With
Carlos Villegas
February 20, 2013
I purchased a vehicle through AutoNation Ford of Frisco. Upon my arrival at the dealership, I was greated by Carlos Villegas. I informed him what I was in the market for and he was able to show me a few veh Upon my arrival at the dealership, I was greated by Carlos Villegas. I informed him what I was in the market for and he was able to show me a few vehicles that he had in inventory. His wealth of knowledge was impressive. It was his professional attitude and desire to make sure that I was more than satisfied with my visit and the information he provided that made me decide to purchase a vehicle from this location. I have purchased several vehicles in the past, but this was by far the most pleasant experience. AutoNation Ford of Frisco has earned my business for LIFE. From my sales experience, to finance, to service, I believing there is no other than AutoNation Ford of Frisco. More
by StevenBartolini
Employees Worked With
Carlos Villegas
February 03, 2013
I have purchased a number of Fords over the past several years and research the available dealerships each time I do. I had always been interested in Bankston Ford of Frisco, but they did not have the unit years and research the available dealerships each time I do. I had always been interested in Bankston Ford of Frisco, but they did not have the unit I wanted in the past. I purchased a 2013 Ford C-Max SEL from them this time and I could not be happier. Cheyne was knowledgable, professional and was persistent enough with his follow up without being overbearing. The dealership is very nice and you feel like you are purchasing a high end car, which I actually consider Ford to now be, at least in quality. Many Ford dealerships simply are not consistent with the new Ford image and quality, Bankston definitely is. The management team is incredibly accessible as they sit in the main showroom and are not isolated by the "cone of silence" that most dealerships construct. John in finance could not have done a better job. He got me a great rate and had everything ready the moment I walked in to do the deal. There were no hard sells, but I did purchase a couple of items because they were professionally explained and presented and they made sense. When I purchase another car, they will be my dealership of choice. More
by scott.scher.52
Employees Worked With
Cheyne Peck
January 19, 2013
Jeff worked with me over a two-day span to narrow my search to the exact Focus that fit my needs and wants. Shawn, on the finance team, worked with me to reach a great price and payment plan. Jeff a search to the exact Focus that fit my needs and wants. Shawn, on the finance team, worked with me to reach a great price and payment plan. Jeff and Shawn were complete professionals in every area and I look forward to doing business with them again soon. More
by SamBraughton
Employees Worked With
Jeff Files, Shawn Roach
January 05, 2013
Really love my 2013 Ford Edge. Henry was very helpful and purchase process and meeting with finance manager was less stressful than I've experienced elsewhere. purchase process and meeting with finance manager was less stressful than I've experienced elsewhere. More
by Dana17821
Employees Worked With
Henry Marshall
December 31, 2012
Took my 2011 F250 30,875 miles in for a front end wobble. Robbie said it was probably the front end dampener. This was on Friday at 1:00 pm. On Monday they called me and said the dampener was bad and need Robbie said it was probably the front end dampener. This was on Friday at 1:00 pm. On Monday they called me and said the dampener was bad and needed to be replaced but in order to do the job I NEEDED to pay for the alignment and the rotation. What?? When I asked why, he couldn't provide me with a logical answer other than it needed to be done. When he told me it was $149.99 for the alignment I told him I would take it elsewhere even though I had done all my servicing (oil changes, fuel filter, 30,000 mile service, and rotations/rebalances) done there. When I told him it was ludicrous I needed to pay to have the warranty part installed correctly and that it should be covered as well he said if I didn't have the alignment done there the part going forward would NOT be warrantied. So I called Ford Customer Service, what a waste of time. Because these dealers are individually owned they don't have any jurisdiction over them. Bottom line is, over $150 they lost my business for the life of my vehicle. Steer clear of this dealer, no customer loyalty whatsoever. The funny part is, they had no problems during all my previous services begging me for a five star rating if I received an online survey from Ford. What a joke. Even said they would give me a free interior and exterior detail if I did. How about you just give me 5 star service and I'll pay for the detail??!! Now there's a better idea. Chose a different Ford Dealer if you own a Ford. These arrogant people at Bankston aren't worth your time or frustration. Guess that's the reason they have a 2 star rating out of 5. More
by tbrown0323
Employees Worked With
Robbie
December 04, 2012
Overpriced financing, selling cars that have mechanical problems and pretend like u messed it up when u drove off the lot. these people here are definitely snakes looking to make a sale anyway possible. i problems and pretend like u messed it up when u drove off the lot. these people here are definitely snakes looking to make a sale anyway possible. i will build my credit up and shop elsewhere when time to buy another vehicle. More
by jeffbatt828
Employees Worked With
patti
October 12, 2012
Bankston has furnished the cars for my church's annual raffle. I had lost confidence in North Central Ford. I was very pleased wiorking with Mark and Henry. Mark made sue that I got exactly what I wanted. raffle. I had lost confidence in North Central Ford. I was very pleased wiorking with Mark and Henry. Mark made sue that I got exactly what I wanted. I ordered it from factory. Henry explained the features of my new Escape. I would recomend Bankston Ford to anyone who wanted a Ford product. More
by Edmondwall
Employees Worked With
Mark and Henry
