AutoNation Ford Frisco

Awesome amazing will be back very soon thank you son much.appreciate everything you rock much.appreciate everything you rock More

Great dealership, great people! The team at AutoNation Ford was friendly, knowledgeable and easy to work with. From the initial call and test drive with the sales associate, Sam Kes The team at AutoNation Ford was friendly, knowledgeable and easy to work with. From the initial call and test drive with the sales associate, Sam Kessebeh all the way through the vehicle pricing negotiations with the sales manager, Steve Massey, I could not have asked for a better experience. The team was accommodating and also straight forward...no games. They buying process was efficient and smooth all the way through the finance office paperwork and driving off the lot. If you're in the market for a Ford, I highly recommend giving them a call! More

Fabian did such a great job. Excellent customer service time efficient and took care of all my issues. Thank you AutoNation forward and thank you again Fabian for taking such goo Excellent customer service time efficient and took care of all my issues. Thank you AutoNation forward and thank you again Fabian for taking such good care of me. More

My experience with AutoNation Ford Frisco was extremely disappointing. Communication was terrible from start to finish. I was told one thing verbally, something different in writing, and then something disappointing. Communication was terrible from start to finish. I was told one thing verbally, something different in writing, and then something else entirely when it came time to follow through. It felt disorganized and misleading. After purchasing my truck, we signed an “After Sale We Owe” agreement outlining items they committed to fixing. Those commitments were not honored. Despite signatures on paper, they did not follow through on what they agreed to repair. Even worse, when I got my truck back, my A/C connector had been unplugged and was never reconnected. This was not an issue before, and it’s unacceptable that a vehicle would be returned to a customer in that condition. Between the lack of communication, broken written promises, and careless service work, this dealership did not operate with professionalism or integrity in my experience. I would strongly recommend buyers double-check everything, document everything, and think carefully before doing business here More

Everyone was very helpful and friendly. Don was great in taking the time to show us the different SUV’s and explaining all the options. He was patient and never’pushy’!! Don was great in taking the time to show us the different SUV’s and explaining all the options. He was patient and never’pushy’!! More

Trinity, my service person was super nice. They actually worked around my schedule. very easy to work with. Also had a loaner car for me They actually worked around my schedule. very easy to work with. Also had a loaner car for me More

This was one of the worst leasing experiences I’ve had. The original Mustang I arrived to test drive had a check engine light on with fewer than 100 miles, so I was shown what the sales staff described The original Mustang I arrived to test drive had a check engine light on with fewer than 100 miles, so I was shown what the sales staff described as an equivalent vehicle. I was told it was the same car I drove, just without the Brembo brakes. After driving it off the lot and reviewing it more closely, I discovered it does not have the performance package at all and is not comparable to what was represented. The window sticker was repeatedly missing throughout the process, which should have been a red flag. The finance manager also misled me regarding GAP insurance, stating it was not available through Ford and that I needed to purchase theirs. That information later turned out to be false. After driving the car home, I checked the engine oil and found essentially no oil in the vehicle, which is extremely concerning on a brand-new lease. The engine bay looked like a car with 100k miles on it not 50 so I immediately had the car towed back to the dealership. At that point, I was forced to rely on the same dealership that had already misrepresented multiple aspects of the deal to tell me everything was “fine" and the engine bay was the result of rodents despite having the car in my possession for only a day. Ford offered no meaningful assistance or support and just echoed what came from Autonation which was "your screwed." Additionally, the aftermarket tint I was required to purchase was scratched and poorly installed which just added to my frustrations. Once the lease paperwork is signed, you are effectively stuck, regardless of the condition of the vehicle or the issues discovered afterward. You have very little recourse and are entirely at the mercy of the dealership. Choose your dealership wisely and pay attention to their reviews. When you see responses like you do from AutoNation which are the same generic response to every bad review that should be your biggest Telltale sign that a dealership could care less about you. More

Very curious and respectful of customers needs in value for the right vehicle. We owe a lot of thanks to Samuel Yeager. for the right vehicle. We owe a lot of thanks to Samuel Yeager. More

I came in for an oil change on 01/03 and was completed however as I was driving home the “under carriage” broke off causing damage to the “under carriage” needing to be replaced and I’ll need to take time however as I was driving home the “under carriage” broke off causing damage to the “under carriage” needing to be replaced and I’ll need to take time away to getting it fixed as it’s being held by bungee cords at the moment. More