AutoNation Ford Fort Worth - Service Center

Service manager Kevin Larson need to read this I made an appoint a week ahead of time because I told them need my truck for work. After taking my truck in at the appointed time it took THREE DAYS f I made an appoint a week ahead of time because I told them need my truck for work. After taking my truck in at the appointed time it took THREE DAYS for them to put it on the rack to look at. The service manager, Kevin Larson, gave me his "Direct Number" which I called several times over the days and he did not return my messages. More

After doing a complete diagnostic due to engine light being on, I was promised it could be completely repaired for a cost of about $1300.00. Being the car was a 2004 Tribute with 150,000 miles, I was he being on, I was promised it could be completely repaired for a cost of about $1300.00. Being the car was a 2004 Tribute with 150,000 miles, I was hesitant about putting that large sum of money into it. I was assured the car will be fine after repairs. Being 1300 miles from home I said OK. Two days later and less that 300 miles, the car had to be towed back to Auto Nation Ford in Fort Worth Tx.. A day later they told me it would cost over $ 7000.00 to repair. I said NO and asked for a refund of the $1300.00 for the work they did which they guaranteed would fix my car 3 days earlier. They refused. Due to this dealership, I not only lost $1300.00 but also the car which was not drivable. I had to leave the car there and get a rental car to get back home in Illinois. More