AutoNation Ford Fort Worth - Service Center

Would recommend any other local Ford dealership. Brought vehicle in to address loud, reproducible, and acknowledged noise under truck. Service contact was able to hear noise and reproduce. Was told t Brought vehicle in to address loud, reproducible, and acknowledged noise under truck. Service contact was able to hear noise and reproduce. Was told that there is a diagnostic process that would take place upon drop off. Was contacted shortly after drop off and informed nothing will be done for my issue. Was told that sometimes on other trucks, he has been able to repair noise and sometimes the repairs do not address the noise, but that for me, nothing will be done. Was told that all Ford trucks make this noise and that I need to deal with it as Autonation will not be addressing noise. At check-out received bill for diagnostic time of under warranty visit. Check-out attempted to call service contact to front and he never appeared. She agreed to not charge me for diagnostic time that was billed to me. I no longer enjoy my vehicle and feel that it is unsaleable for no one surely would be satisfied with an ever present knocking sound that I am told is unrepairable and told that every Ford truck has. I have not been able to find another Ford truck or speak with another Ford truck owner that has this noise present. More

ADVISOR SUSAN LEE AND MANAGER LARRY STINCE The dealership and staff lack in committing a service experience worth returning. The advisor failed to call in and claim a extended warranty claim an The dealership and staff lack in committing a service experience worth returning. The advisor failed to call in and claim a extended warranty claim and told us it was a non covered item charging us over $2000.00 in repairs. After further research and a call into the extended warranty company myself, I find out that the repairs should have been covered. I did call to speak with the service manager with no resolution or explanation and the general manger and has not returned my phone call. DO NOT GO TO AUTONATION More

Failed/refused to repair bumper guard on 2015 Ford Explorer Service Center (and Manager) claimed there was no way to repair the portion of the bumper guard that continues to come loose and that it is caused by Service Center (and Manager) claimed there was no way to repair the portion of the bumper guard that continues to come loose and that it is caused by driving habit instead of manufacturing design. Our Explorer is still under Ford warranty. We will never buy another car from Ford AutoNation nor will we recommend it to any of our friends. More

Always quick Every time I go in for service I take my lunch. I enjoy my lunch and the next thing I know my car is ready. Such a cheerful group of people. Every time I go in for service I take my lunch. I enjoy my lunch and the next thing I know my car is ready. Such a cheerful group of people. More

Service manager Kevin Larson need to read this I made an appoint a week ahead of time because I told them need my truck for work. After taking my truck in at the appointed time it took THREE DAYS f I made an appoint a week ahead of time because I told them need my truck for work. After taking my truck in at the appointed time it took THREE DAYS for them to put it on the rack to look at. The service manager, Kevin Larson, gave me his "Direct Number" which I called several times over the days and he did not return my messages. More

After doing a complete diagnostic due to engine light being on, I was promised it could be completely repaired for a cost of about $1300.00. Being the car was a 2004 Tribute with 150,000 miles, I was he being on, I was promised it could be completely repaired for a cost of about $1300.00. Being the car was a 2004 Tribute with 150,000 miles, I was hesitant about putting that large sum of money into it. I was assured the car will be fine after repairs. Being 1300 miles from home I said OK. Two days later and less that 300 miles, the car had to be towed back to Auto Nation Ford in Fort Worth Tx.. A day later they told me it would cost over $ 7000.00 to repair. I said NO and asked for a refund of the $1300.00 for the work they did which they guaranteed would fix my car 3 days earlier. They refused. Due to this dealership, I not only lost $1300.00 but also the car which was not drivable. I had to leave the car there and get a rental car to get back home in Illinois. More