AutoNation Ford Fort Worth - Service Center

Very fast, informative and efficient! My service advisor Jeff was awesome! Jeff was awesome! More

Worse experience ever! Says we will take care of all your needs. Left my car with service on Wednesday. On Friday after 5pm I have notification on my Ford app car has moved and there are service codes. I see needs. Left my car with service on Wednesday. On Friday after 5pm I have notification on my Ford app car has moved and there are service codes. I see they have driven 5 miles and burned a 1/4 tank of gas. They went out and abused my car. They call me on that next Wednesday, car is ready. Picking up car I asked “what did you find? Did you pull the spark plugs, to see if burning lean or rich. That’s when service guy said “No” we do not have a certified mechanic to do work like that. I was shocked how can you tell the customer that you’re gonna be able to take care of them and their car I’m not even have a certified mechanic. Now every time I drive my car I have the check engine light coming on misfiring po300-po316 also bad catalytic converter po420. So dealership took joy ride and blew out Catalytic converter. Also had them do a front end alignment. They did even put the hub dust covers back on the spindles. Can’t not believe a Ford dealership would treat a long time Ford buyer like this. All I can say is I’ll never do business with this dealership or even Ford motor company again. More

Customer service was great, the got my truck in & out in the time they told me. the time they told me. More

We have always received good service at this dealership. Jose Ramos is always easy to work with and always very helpful. We purchased our two vechicles here and have always been satisfied with the service. Jose Ramos is always easy to work with and always very helpful. We purchased our two vechicles here and have always been satisfied with the service. More

Michelins dry rotting after just 44k miles and 3 years. Dealer took no accountability for this, or for installing year-old tires on the car. Dealer took no accountability for this, or for installing year-old tires on the car. More

Car took 2 months but Jeff Sanderson was great help More

Bankston in Fort Worth has always been good to me in the care of all my past four Explorers. Jose Varga and I share fishing stories with each visit. Knowing the care will be excellent justifies the cost! care of all my past four Explorers. Jose Varga and I share fishing stories with each visit. Knowing the care will be excellent justifies the cost! More

Having only 1 person scheduling for multiple dealerships makes the caller wait too long. An oil change with tire rotation should not take 100 minutes! There was no hand sanitizer in the waiting room (the ma makes the caller wait too long. An oil change with tire rotation should not take 100 minutes! There was no hand sanitizer in the waiting room (the machine was out of liquid). After my car was delivered to the pick-up area, it took 12 minutes for me to get the paperwork and this happened only when I walked over and stood in front of the rep! This dealership service missed on this one... More

It seemed like it was a problem to do my service so I left. All I wanted was my wheels rotated and a 20,000 mile check up. I was informed that the check up was only visual and they were 2hrs behind. I c left. All I wanted was my wheels rotated and a 20,000 mile check up. I was informed that the check up was only visual and they were 2hrs behind. I checked my ford service record on the Ford owner web site and a record was created indicating that my car was in for a steering issue. So the whole experience left me perplexed. I will look for another dealer in the future. More

It is all good. Friendly service employees. Service technicians know how to fix your vehicle the first time. Good waiting area for service. Very well trained cashiers. technicians know how to fix your vehicle the first time. Good waiting area for service. Very well trained cashiers. More