AutoNation Ford Fort Worth - Service Center

The work was done promptly, professionally, and delivered on time as promised. So far, the issue has been rectified. Shout out to Mr. Ramos for even asking if I needed a ride back home when I was dropping it on time as promised. So far, the issue has been rectified. Shout out to Mr. Ramos for even asking if I needed a ride back home when I was dropping it off. From my initial call to picking up the truck was seamless and flowed without a hitch from the initial call to checking out. Keep up the outstanding service! More

Must have changed managers as this was a great experience in comparison to others there. Refreshing!!! in comparison to others there. Refreshing!!! More

Went for an oil change. I was never called as to when the vehicle was ready. Got home, oil leaking on my drive way and oil burning smell from under hood. Took it back, again I was never called as to when the vehicle was ready. Got home, oil leaking on my drive way and oil burning smell from under hood. Took it back, again had to call to get an update after 6 hours. Turns out the technician did not fully seat the dip stick and oil was spewing all over the endive compartment. No apology, the attitude was “that happens sometimes” also, no call back when the truck was available for pick up. I would expect this from a ride side oil change place, but a dealership should have its act together better. More

Jeff, my service rep went over and above to make sure everything was taken care of . He even had my Explorer washed and vacuumed!! Thanks, it made my day!! everything was taken care of . He even had my Explorer washed and vacuumed!! Thanks, it made my day!! More

This was my first time going to a dealership to have my car worked on. I only needed an inspection and my brake light replaced because everywhere I went no one was able to fix my brake light. The service car worked on. I only needed an inspection and my brake light replaced because everywhere I went no one was able to fix my brake light. The service was really good and faster than I thought. I loved the fact that I could get in early seeing as though I have to be at work at 9:30 am. The gentleman that took my car back was nice as well. He kept me up to date on how much longer I had to my car being finished. I would prosaic bring my car back when needed in the future. More

Service department is always knowledgeable about the service you may need. Also the service representatives are always very polite and courtesy. They also get your car back to you in a timely manner service you may need. Also the service representatives are always very polite and courtesy. They also get your car back to you in a timely manner More

The experience was very wonderful and pleasant. We were weighing all options so we were there for awhile but it didn't feel like it because of the nice family atmosphere. You could tell they put th We were weighing all options so we were there for awhile but it didn't feel like it because of the nice family atmosphere. You could tell they put their customers 1st. Our sales rep Luis is the best! He made us feel right at home and walked us through everything. Even after sharing us with financial guru Gary A, which is hilarious by the way, he was still helpful and courteous. Gary was awesome with helping us get the best deal. This was an unexpected buy and they made sure we did not regret our decision. More

They're great and very amazing to their customers! Love Susan Lee...very personable and awesome person!!! Love Susan Lee...very personable and awesome person!!! More

Nice and friendly staff. Susan Lee was very helpful. The man that clean car did a good job. Garry even helped my husband get in the car cause of his present hip problems. Tha Susan Lee was very helpful. The man that clean car did a good job. Garry even helped my husband get in the car cause of his present hip problems. Thank you every one. More

Very friendly staff and made us feel better when we brought our brand new bronco in with some weird problem and they did their due diligence. brought our brand new bronco in with some weird problem and they did their due diligence. More