AutoNation Ford Fort Worth - Service Center

Dealership is AWESOME! My service rep didn’t do I think what I requested. The one most crucial thing I asked him to do but the Service Dept guys inside made sure it was t My service rep didn’t do I think what I requested. The one most crucial thing I asked him to do but the Service Dept guys inside made sure it was taken care of for me before I left the Dealership. Otherwise they have always have done me right and I don’t have any problems with them at all. Will definitely go back with all my service needs. Also I have a question about something that confused me? I always thought that a tire rotation always came as part of the complete service work up? I requested the 15,000 mile service but I don’t know if that’s what I really received so would like to know what I received now? But it’s not going to stop me from going back for my service needs at all. Could have been a misunderstanding maybe it does happen? It was a Friday and the late afternoon but I do know that it’s not an excuse for the lack in the situation at hand either so that’s all I’m saying on this service job this go round and I think it could have been handled a little bit better than it was by the service rep I had and on the other hand the guys inside were fantastic in getting something done that was very important in driving ability if it were to rain and I had to see out my windshield! Thank you Service Dept. and my checkout personnel guy! You two Rock!!! Thank you AutoNation Ft Worth Ford Bryant Irvin Rd Ft Worth,TX More

Jose was absolutely great in getting my F-150 repaired. It was still under warranty. It was still under warranty. More

Good Friendly service- thanks appreciate the service- Jeff help me out , thank you for your help Jeff help me out , thank you for your help More

Service Writer Ms. Darla Marshall, always goes above and beyond to address my issue and concerns regarding both and F-250 work truck and my F-150 king ranch. Darla Marshall, always goes above and beyond to address my issue and concerns regarding both and F-250 work truck and my F-150 king ranch. More

Darla Marshall in service was great and understanding. Ford eco boost engine is junk and now need new engine at $12,000 for a problem that is all over the internet. .Customer s great and understanding. Ford eco boost engine is junk and now need new engine at $12,000 for a problem that is all over the internet. .Customer service for Ford Corporate said they weren't aware of the problem. Darla was great but Ford drags the rating down. Darla would get a 5 but overall experience consists of poor workmanship by Ford Motors. Don't buy a Ford fusion with the eco boost engine. More

They did a good job set up appointments followed up with me on phone and even finished service early!! me on phone and even finished service early!! More

I hope Darla Marshall stays at AutoNation. She seems to know what customer service really is and how to do what is expected. She seems to know what customer service really is and how to do what is expected. More

One problem was solved, but another was created. Had a battery replaced, but now my windshield wipers don't work. Attempted to call the location, but it only directed me to a call center to schedule Had a battery replaced, but now my windshield wipers don't work. Attempted to call the location, but it only directed me to a call center to schedule an appointment. More

We always get good service here. Everyone is always nice and polite. They always tell us if we need something done and notify us when we need service. Everyone is always nice and polite. They always tell us if we need something done and notify us when we need service. More

Did not have an appointment but they were able to work me in. Service advisor Stephan was very helpful and professional. in. Service advisor Stephan was very helpful and professional. More