AutoNation Ford Fort Worth - Service Center

I went in for a trailer brake controller and came out of the dealer with 3 issues. 1. After installation the dashboard screen displayed the “Tow” screen. I asked to have it changed back to the main display the dealer with 3 issues. 1. After installation the dashboard screen displayed the “Tow” screen. I asked to have it changed back to the main display I had before. The service manager even without attempting to change it back, stated he couldn’t get it back and said he even talked to Ford and said Ford told him it will no longer display anything else because its always looking for a trailer. I said I didn’t think so but left. I went through the manual and it stepped me how to change the display and I got it changed back. To me it appeared the service department and manager didn’t want to be bothered and gave me an excuse, so they didn’t have to do another 2 minutes of work to correct it. 2. I then notice they didn’t reattach the console trim. I had to go back to the dealer to have them re install the trim. 3. I then noticed the brake controller didn’t test properly. It didn’t display the “no trailer found” notice when a trailer wasn’t hooked up didn’t show or gain settings on the trailer set up display. I went back to have them check and it turns out that despite what the installation instructions said, dealer never went into the software to enable the controller. So to sum up. For a $350 job they didn’t reinstall the trim, didn’t enable the software, basically lied to me that the displayed couldn’t be changed and didn’t offer me anything for their mistake or poor performance. I went to speak to the dealers general manager, told him the issue, he said he was sorry for my experience and reimbursed me my $350.00. It’s too bd because I was thinking about trading my 2015 F150 for a newer 1 but got the brake controller to get me through for a while longer. Screwing up a simple $350 parts install probably will make them miss out on a $60000 future truck sale. I can go anywhere t buy a truck hoping they don’t screw me. Here I would anticipate they WILL More

Great service experience. Service advisor, Susan did an outstanding job. she was friendly and professional. Service advisor, Susan did an outstanding job. she was friendly and professional. More

I had 3 different cervices made on my f-150 in lass than one and a half hour this was outstanding one and a half hour this was outstanding More

Awesome service good timing on taking care of cars and friendly service.Enjoy bringing my car in for service each time. friendly service.Enjoy bringing my car in for service each time. More

Darla gave knowledgeable service. Felt as if she cares about her clients by showing concern with follow up contact making sure all service went as I expected. 👍 Felt as if she cares about her clients by showing concern with follow up contact making sure all service went as I expected. 👍 More

This is where I bought my car and the service was great on oil change on oil change More

Punctual and excellent service. Vehicle was service and designated services were performed to my satisfaction. Vehicle was service and designated services were performed to my satisfaction. More

They did an awesome job on my truck. Only thing was they got it done Friday evening and were probably in a hurry to get done and forgot to install a couple of pieces in the interior whic Only thing was they got it done Friday evening and were probably in a hurry to get done and forgot to install a couple of pieces in the interior which I easily did myself but other then that I was very happy with the service I got and will take it there again More

Great Service friendly staff. Going back to see if I can trade my ford escape for a newer model. Going back to see if I can trade my ford escape for a newer model. More

I have been a customer for over 20 years and have never had a complaint. Every service rep has been professional and helpful. had a complaint. Every service rep has been professional and helpful. More