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AutoNation Ford Fort Worth - Service Center

Fort Worth, TX

4.5
499 Reviews

499 Reviews of AutoNation Ford Fort Worth - Service Center

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July 26, 2022

I love everyone at the Bryant Irvin location. They are all so nice but I would not recommend for three reasons. #1: It took 90 minutes for my last appointment. I was first in line for an oil chan More

by KOZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't remember
Jul 29, 2022 -

AutoNation Ford Fort Worth responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Fort Worth. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 200-4212 to discuss what we can do to help.

Aug 16, 2022 -

KOZ responded

I called and talked to Kelly, the General Manager. I spoke about my issue and he said he would gather some information and call me back. He confirmed that the number he had for me was correct. This was 2 weeks ago. AC is still broken.

July 25, 2022

I’ve been a customer to Autonation for a very long time, it’s always been a pleasant experience, all my vehicles have been purchased from Autonation Ford! They have never disappointed me, instead they have More

by Annandrade09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff, service assistant Manager.
Jul 25, 2022 -

Annandrade09 responded

Highly recommended

July 23, 2022

Auto Nation Fort Worth has always been friendly and professional. I went in for an oil change and tire rotation and had to stay at the dealership and wait on my F150. I was told that I’d have to wait More

by Mercedespartsman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember the name of the service advisor.
Jul 26, 2022 -

AutoNation Ford Fort Worth responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 23, 2022

Our issue took a while to get resolved due to the 4th of July weekend. Our Escape had engine issues and we left the car on June 30, knowing it would be July 5 before it would be looked at. It was not actu More

by raidejm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ciara Hernandez
Jul 26, 2022 -

AutoNation Ford Fort Worth responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 22, 2022

The entire Staff at the Ford Auto Nation on Bryan Irving always courteous, professional, quality work. More

by sarge.clark02@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Jul 26, 2022 -

AutoNation Ford Fort Worth responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Jul 26, 2022 -

sarge.clark02@gmail.com responded

Given my high praise of Fords Great Quality Service I've always received , am i being considered as winer for the $100.00 gift gas card?

July 22, 2022

Jose gets my vehicles in and out as promised. Always washed too. I have excellent service everytime. More

by steve.aldridge
Recommend Dealer
Yes
Employees Worked With
Jose Ramos
Jul 26, 2022 -

AutoNation Ford Fort Worth responded

Hi Steve, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 21, 2022

I had a great service experience and Steve took great care to meet my expectations. Oil changes at Auto Nation now cost less than the oil change places and I know I am getting great service materials More

by Ed.Estes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Jul 24, 2022 -

AutoNation Ford Fort Worth responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 19, 2022

Darla does excellent work. The only reason I come to Auto Nation is because of Darla.b More

by Alcronfw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darla
Jul 22, 2022 -

AutoNation Ford Fort Worth responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 17, 2022

Employees extremely nice but disappointed with outcome. Brought car in and after 5 weeks and $1,300 bill problem was not resolved and was told needed to spend an additional $2,000 to fix car. More

by Ingrid.krippel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff & Mike
Jul 20, 2022 -

AutoNation Ford Fort Worth responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Fort Worth. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 200-4212 -- we hope to hear from you soon.

July 16, 2022

Service was very friendly. The staff was efficient and courteous. I was informed of future service needs at checkout. More

by EW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Contact was Darla.
Jul 18, 2022 -

AutoNation Ford Fort Worth responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Fort Worth. Please don't hesitate to reach out if there's anything additional we can do for you.

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