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AutoNation Ford Fort Worth - Service Center

Fort Worth, TX

4.5
499 Reviews

499 Reviews of AutoNation Ford Fort Worth - Service Center

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August 19, 2022

New auto Nation, No breakdown of what was done, on my visit, very rude at check out. More

by Soljamp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Check out register
Aug 24, 2022 -

AutoNation Ford Fort Worth responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (817) 200-4212. We hope to hear from you.

Aug 24, 2022 -

Soljamp responded

Thank you for reaching out.

August 18, 2022

Service people are efficient and courteous and do all that they can to make the visit pleasant. I like that now they are including a car wash. More

by cpeninger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darla and Greg
Aug 23, 2022 -

AutoNation Ford Fort Worth responded

Cpeninger, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 15, 2022

Service people are nice. Seem competent. I rated 4.5 stars as this time they didn’t vacuum or wash my vehicle. Always have before without asking. Was disappointed in that. More

by mrsrjs2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darla
Aug 19, 2022 -

AutoNation Ford Fort Worth responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

August 13, 2022

We always receive great service and the employees are nice and knowledgeable. Keep up the good work. More

by Lisaeagans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darla
Aug 17, 2022 -

AutoNation Ford Fort Worth responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

August 12, 2022

Shannon B. gave excellent Customer Service. My Ford Fusion had a recall and the service was done right away. More

by jbarto444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon B.
Aug 17, 2022 -

AutoNation Ford Fort Worth responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 11, 2022

Schedule an appoint and was given a time to drop off my car. The representative on the phone did not mention that it would be 4 or 5 days before my car would be worked on. Picked up my car and took it to a More

by Becky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
Aug 16, 2022 -

AutoNation Ford Fort Worth responded

Becky, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 200-4212 to discuss what we can do to help.

August 11, 2022

Had problems with liftgate on my Edge, was a problem t solve, but Mike (Service Director) stayed with the problem. It appears to be solved this time. More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Parker
Aug 16, 2022 -

AutoNation Ford Fort Worth responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2022

Pleased with recent experience at having my F150 service at Auto Nation Ford. Service manager Jose did a good job getting truck in and out in a timely manner. He was a pleasure to work with. More

by Steve Phillips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service adviser Jose Ramos.
Aug 14, 2022 -

AutoNation Ford Fort Worth responded

We are pleased to hear you had such a positive experience with us, Steve! If you need more help, our team is available to talk -- safe travels!

August 10, 2022

They were very professional and gave great customer service. Did the service ahead of time. More

by jab71364
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of there names but the person that checked me in and the one that took me home and picked me up were friendly and courteous.
Aug 14, 2022 -

AutoNation Ford Fort Worth responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

August 08, 2022

Good service, good work. Easy in, easy out. Qualified and interested service personnel. Quite lounge. More

by Curtis Basham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darla Marshall
Aug 11, 2022 -

AutoNation Ford Fort Worth responded

Hi Curtis, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

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