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AutoNation Ford Fort Worth - Service Center

Fort Worth, TX

4.5
496 Reviews

496 Reviews of AutoNation Ford Fort Worth - Service Center

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October 11, 2022

I was surprised that the dealership was one week behind on analysis for diesel pickups. No loaners. After that disappointment everything else went fine. Jose was very helpful. More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 17, 2022 -

AutoNation Ford Fort Worth responded

Hello Bob, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

October 11, 2022

Smooth, friendly, and efficient services. Always a quick and easy visit. Easy to access and friendly service. More

by Amber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen
Oct 17, 2022 -

AutoNation Ford Fort Worth responded

Hi Amber, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 07, 2022

The mechanics were helpful and professional, as well as the rest of the staff. Had tires replaced there, but my tire pressure light was still on. They reassured me that everything was done correctly, and d More

by Trchaveziv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can’t remember the name of the employees
Oct 12, 2022 -

AutoNation Ford Fort Worth responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

October 07, 2022

Quality service with frequent updates while waiting in a comfortable setting. Received a comprehensive report as well. More

by Knichols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla
Oct 12, 2022 -

AutoNation Ford Fort Worth responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

October 05, 2022

Service advisor kept me informed as developments unfolded, and facilitated complicated parts acquisitions to accomplish the repair. More

by Bsmerrill47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Hunter
Oct 11, 2022 -

AutoNation Ford Fort Worth responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 04, 2022

Everyone was courteous and helpful. I would recommend this dealership to anyone. Jeff, the service advisor, was very helpful in explaining what to expect in replacing the rear brake p More

by Wecarriker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Sanderson
Oct 10, 2022 -

AutoNation Ford Fort Worth responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 04, 2022

The customer service team at Auto Nation Fort Worth are great - they make my service easy and timely in all aspects. Ciera was my Representative, and she is friendly and very helpful in all ways. More

by randyhilsman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ciera
Oct 10, 2022 -

AutoNation Ford Fort Worth responded

Hi Randyhilsman, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 30, 2022

Autonation was efficient, friendly and got me on their schedule and completed the recall in a great time. The "other" Ford dealer 5 miles away was rude and said I had to leave my car for 7-10 days for th More

by jacoblangford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharla
Oct 06, 2022 -

AutoNation Ford Fort Worth responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 29, 2022

Prompt service, staff was friendly and courteous and the car servicing was exactly what they promised. More

by dhezietonip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot name
Oct 04, 2022 -

AutoNation Ford Fort Worth responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 27, 2022

We sat in our car for 10 minutes waiting for a rep we were the only one in line then we got out and went to the rep door. After the car was done I asked the rep did the part come in for the recall thats More

by Macsteppie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dora
Oct 02, 2022 -

AutoNation Ford Fort Worth responded

Hi, we regret your experience with us here but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 200-4212 -- we hope to hear from you soon.

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