AutoNation Ford Fort Worth - Service Center

I acquired a maintenance plan at time of purchase and had great service in the beginning but service has gone down severely. I no longer deal with service man Hunter due to his lack of professionalism and I great service in the beginning but service has gone down severely. I no longer deal with service man Hunter due to his lack of professionalism and I was dealing with Darla who failed to inform me on my service. I did not get my receipt nor did I get information on the service and was charged $79.00. I informed the cashier I had a service plan so he call Darla who informed him to tell me it was the last one on my plan. I was also missing two valve caps on my tires. Service is really poor lately. Will be going to Christian Brothers from now on. Robert More

I was very pleased with my service on my vehicle. I made an appointment and was received quickly and professionally. Thank you Auto Nation Ford for making this a pleasant experience. I made an appointment and was received quickly and professionally. Thank you Auto Nation Ford for making this a pleasant experience. More

It appears that Ford and Ford dealerships are not well prepared to service the Mach e. For example, my car recently “bricked’. The 12 volt battery was either not being charged or had bad cells. Calling th prepared to service the Mach e. For example, my car recently “bricked’. The 12 volt battery was either not being charged or had bad cells. Calling the dealership yielded no advice about what might be wrong or how to get the car going; I was referred to Ford Customer Service. Even though they transferred me twice to more technical departments, no advice was given except “You will need to get your car towed.” The AAA driver who came to tow the car knew exactly what was wrong and what to do. The car was jumped and working in only a few minutes. He had encountered the same issue with several Teslas. I drive to Autonation Ford who tested rhe battery. However there were no replacement batteries at the dealer or anywhere else. The battery was back ordered. I finally figured out the Motorcraft part number and bought one of the few available replacement batteries available in Fort Worth. Autonation Ford fit me into their busy schedule, discovered how difficult it is to replace the battery, but persevered and completed the job in just a few hours. Again, Ford and it’s dealers need training, support and parts if the company hopes to compete in the EV market! More

They are very helpful and gave me the best management they are very good at what they do they are very good at what they do More

I have been bringing my vehicle to AutoNation Ford since moving to Fort Worth from Dallas over three years ago. Their technicians are top notch in proficiently zeroing in on problems and providing stellar moving to Fort Worth from Dallas over three years ago. Their technicians are top notch in proficiently zeroing in on problems and providing stellar repairs. Additionally, I always request Assistant Service Manager Jose Ramos when I require any service. He maintains a professional and friendly approach and always treats me fairly with straightforward, honest assessments. I strongly recommend Jose and the entire AutoNation Ford service department. More

I have regular service done here and they are reasonably priced and prompt on finishing the work. Very little wait time. priced and prompt on finishing the work. Very little wait time. More

There was some confusion about the use of a coupon receeived by email, but through discussion with the servie manager the reason for the problem was understood, and the serice was performed with a sat receeived by email, but through discussion with the servie manager the reason for the problem was understood, and the serice was performed with a satisfactory conclusion. More

We set up an appointment for two recalls and they got it done in less than an hour. done in less than an hour. More

I go in for my oil change every time and never have any problems I get in and everyone is respectful and polite, very pleased and never disappointed 👍 problems I get in and everyone is respectful and polite, very pleased and never disappointed 👍 More

Fast and efficient service. Addressed all issues that were requested. Will be back for service. Thanks! Addressed all issues that were requested. Will be back for service. Thanks! More