AutoNation Ford Fort Worth

I went in expecting Xplan pricing which I qualify for with my employer. The salesman offerred me three different prices, all higher then the Xplan pricing I am supposed to get and higher than even their with my employer. The salesman offerred me three different prices, all higher then the Xplan pricing I am supposed to get and higher than even their website advertised that exact car (I verified the stock number). It took me telling them I was leaving for them to supposedly give me their best deal and it was still higher than it should be and their website. The whole point of the Xplan pricing is to remove the haggling. The price is published on the Ford partner website and that is the price I am supposed to get plus any "dealer additions to the model". I sent an email pointing what the cost should be and am waiting for an answer. I don't appreciate the haggling and the time wasted trying to get the pricing I qualify for. More

Ben Sornet made my buying experience very pleasent and was pressure free. I was treated nice and got a fair deal on my purchase. The other dealerships I have been at need to take lessons from Bankston a was pressure free. I was treated nice and got a fair deal on my purchase. The other dealerships I have been at need to take lessons from Bankston and their sales persons. More

Short Version: We were treated extremely rudely here for absolutely no reason and would never buy a car from these people. If the sales staff behaves like this I hate to imagine how the service department w absolutely no reason and would never buy a car from these people. If the sales staff behaves like this I hate to imagine how the service department would treat you if you had a complaint. Long version: I'm going to tell the entire story, it's very long but you should read it if you're considering buying a car from them (or in Fort Worth in general). I am helping my mother shop for a new vehicle. Some people hate car shopping but I'm not one of them, I get excited going from place to place looking at vehicles, doing test drives, and narrowing down the search. I'm a very positive and easy to get along with car shopper, I don't approach car salesmen as bad guys and I don't have unreasonable expectations on price movement. I had taken my mother to look at some CPO (certified pre-owned) Lexus, BMW, and Toyota sedans and SUVs, as well as a Toyota pickup. My mother wanted to stop at the Ford dealership too, I agreed we could but reminded her we had an appointment with the Audi dealer to test drive a CPO A6 in downtown Fort Worth. We stopped anyway because even though she was leaning toward a sedan at this point, she still wanted to drive the F-150 (she had had a 1997 F-150 about 10 years ago and loved it). The salesman (John something, said to call him JB), came out into the parking lot and was immediately off-putting. Telling us what we should buy instead of listening to what I was telling him we were interested in, but he convinced us to take a test drive. During the test drive one of the other dealers we had gone to see called us back about financing and I took the call and told him I'd get back to him after our test drive. Flash forward to the end of the test drive, we return to the Bankston lot and everything is fine, I ask the salesman to give us a minute to discuss what we think about the truck and to return the call to the other dealer, I suggest to JB (the salesman) "Maybe you could get a price quote for us while we discuss what we think real quick." he says "Sure! I'll be inside, ask the receptionist if you can't see my office from the door!" and leaves us to talk. My mother loves the truck, much to my surprise because I thought the ride was very rough compared to the Tundra we had driven, though the options for price were better. My mother has decided she wants to get a price from JB and that she might buy this truck instead of a sedan. I insist we at least make it to our appointment at the Audi dealer for our test drive, I want her to experience all the various options in vehicles before buying anything. It is currently 5:30 and we are about a 30 minute drive away from the Audi dealership that closes at 7. We go inside and find JB milling around the front desk talking to another salesman. JB waves us over and we go into his office and sit down, I tell him (and I'm quoting myself directly here and I said it with a smile and politely): "Hey JB, we've got about 15 or 20 minutes for you to give us your best price on this F-150 because apparently the Audi dealership closes at 7pm and this is our last day of test drives before we make a decision so we need to squeeze that in." JB stops what he is doing, takes his hands away from the keyboard, stops smiling, and looks directly at me and says "Well then you can go. Maybe you can come back when you have time to buy a car." in a very austere tone. I was a little shocked and a lot pissed, his tone was completely inappropriate, even if the statement was only mildly rude. My mother stuttered a bit in surprise and said "You don't want to sell me this truck?". JB: "Well I'm not going to be rushed. If you don't have time to buy a car then you can go. You're welcome to come back when you do have time." Me: "Ok thanks for your time." (I'm angry now but I smile and keep my voice pleasent.) My mother: (still clearly shocked and confused) "I don't understand, you don't want to give me a price on this truck before we go?" JB: "If you want to give me your time, I can give you a price but I'm not going to sit here and have you tell me I have to do it in 15 minutes or less." At this point I am standing up and outside his office telling my mom to come on and we'll leave. My mother gets up and follows me out looking very shocked that this guy who is supposed to be selling us a truck, who we have spent the last 30 minutes on a test drive with talking about vehicles and our families, is now being so openly hostile in tone, body language, and general attitude and refusing to even give her a price quote on a brand new truck he talked her into buying (when we came in we were asking about CPO). We get to the door and she turns around and says to JB, who is standing cross-armed across the room staring daggers at us, "You really are going to run me out of here instead of selling me a truck?" and JB simply turns his back on us and walks out of sight. My mother looks at another employee (I think a salesman, same shirt as JB) and says "I was going to buy a truck! He's running me off!" the other guy just stared at us looking bewildered so we left. About 15 minutes later my mother had gone from confused to offended and angry and so I called information and got the number for the Bankston Ford and Mazda dealership and called back and ask to speak to the sales manager. I told him the story, exactly as I have told it to you. The sales manager said he didn't understand what had happened or why and that he would talk to JB and call me back. I told him if he wanted to have a different salesman come up with a price and call us back, we were still interested. The sales manager took my name and cell phone number and said he'd get back to me soon. No one ever called me back to explain anything, much less to offer an apology and a price on that truck. I would strongly encourage you to look elsewhere for your car needs. I own a vehicle from a nearby Frank Kent dealership and my experience with them, while not perfect, was much much better than at this Bankston. We also spent a lot of time at a Sewell pre-owned Lexus lot looking at their offerings and were treated exceedingly well by them. I have never been treated better by anyone than I was by the people at Sewell Lexus Pre-Owned (our sales associate was Scott H. and I fully encourage you to ask for him). We also visited Autobahn BMW and were treated very well by Ben there and we went across the street from them to Fort Worth Audi where Jeff and Collin and Mitch all helped us decide that we're probably going to buy that CPO Audi A6 we drove. We also dealt with Daniel at Toyota of Fort Worth and were very pleased with our experience there. I hope I've give you enough information and enough options that you never feel the need to stop foot on a Bankston lot. Good luck in your car search. More

This dealership has done nothing but disappoint me from the start. First, the high-pressure finance department attempts to sell and pressure you into all types of useless warranties. The service departme the start. First, the high-pressure finance department attempts to sell and pressure you into all types of useless warranties. The service department is the worst I have every seen. After a blow-out tire at 70+ MPH, I investigated my remaining tires to find uneven tire wear. Next, I reviewed my oil change receipts to ensure my tires were being properly inflated. This is where I found the dealership was under-inflating my tires by 5 psi on each oil change! The next issue I had with the dealership: I picked my car up from a routine oil change to find that it had dents all down the driver side door and rear door. The dealership refused that they did it and accused me of trying to get a repair for free. After much haggling, they finally repaired the door, but you can still see "waves" in the door. I refuse to ever set foot in this dealership again. More