AutoNation Ford Fort Worth

Run Away Quickly I've been dealing with AutoNation for 6 weeks now. I went in with an approved application and it still took 7 hours to complete the sale, without gett I've been dealing with AutoNation for 6 weeks now. I went in with an approved application and it still took 7 hours to complete the sale, without getting my car cleaned. I bought a 2017 certified pre-owned which you would think would not have issues out the door, I was wrong. Trying to get them to address the issues was a nightmare. I finally had to go to their corporate headquarters to force them to address the issues. I picked up my car late at night so I didn't see the damage that was done to my car while it was in the shop. They only shrugged when I brought it up. Now finance, 6 weeks after the fact, is coming back to me requesting information. Once again, it's back to corporate headquarters I go because I'm sick to death of them not being able to manage their own business. More

ADVISOR SUSAN LEE AND MANAGER LARRY STINCE The dealership and staff lack in committing a service experience worth returning. The advisor failed to call in and claim a extended warranty claim an The dealership and staff lack in committing a service experience worth returning. The advisor failed to call in and claim a extended warranty claim and told us it was a non covered item charging us over $2000.00 in repairs. After further research and a call into the extended warranty company myself, I find out that the repairs should have been covered. I did call to speak with the service manager with no resolution or explanation and the general manger and has not returned my phone call. DO NOT GO TO AUTONATION More

Christine Caselli made it easy She did a great job for us. Stress free process. Helped us thoroughly and took time to make sure we got in and out with ease. She did a great job for us. Stress free process. Helped us thoroughly and took time to make sure we got in and out with ease. More

Delivery of a car should happen when promised Bought a used Ford Excursion, paid cash- paid to have leather put in it- All of this was done at about 3 pm on Thursday, August 3rd, 2017. I was promi Bought a used Ford Excursion, paid cash- paid to have leather put in it- All of this was done at about 3 pm on Thursday, August 3rd, 2017. I was promised delivery of my vehicle on the following Wednesday, August 9th, 2017. C. Smith- the sales person lied through his teeth. I had to call on the way to the dealership on Wednesday to find out the Truck wasn't ready. I was told at that point by Mr. Smith it would be done Thursday by end of day... Long story short it wasn't... So Again Mr. Smith the Sales person at AutoNation Ford in Fort Worth assured me- "It'll be done by Friday, August 11th, 2017. Now I'm being told it won't be done until Monday, August 14th. THAT'S AN 11 DAY SALES PROCESS???? I will not ever do business with Mr. Smith or AutoNation again. Total disgrace to the car buying process. More

Excellent Sales Team I love this dealership. My wife and I have purchased 2 vehicles from them this year! Their sales team and financing are great. In the past we have I love this dealership. My wife and I have purchased 2 vehicles from them this year! Their sales team and financing are great. In the past we have been a Chevy family and it has been so stressful and a terrible experience across the board. We are now a Ford Family with a New Expedition and F150. AutoNation Fort Worth is Fun, Professional and Accommodating. Go see Christine Caselli. She is great to work with and easy going. We never felt pushed into anything. She is a great Salesperson. Also, my wife has hated taking her vehicles in for service. She has always had bad experiences. She took her new Expedition in the AutoNation Fort Worth for its first service recently and went out of her way to let me know how great and nice they were. She set an appointment and was done in about an hour. More

Outstanding car buying experience!! Kris the sales manager was awesome! He beat a competitors price significantly and helped to get me in the ride I wanted. Christine Caselli was a great Kris the sales manager was awesome! He beat a competitors price significantly and helped to get me in the ride I wanted. Christine Caselli was a great sales both at the dealership and since I've had the vehicle. Very straight forward and helpful! I would absolutely buy here again. More

Awesome used care sales manager So impressed with Collin the used car sales manager!!! Never thought the day would come that I could truely say I was impressed with a car dealership! So impressed with Collin the used car sales manager!!! Never thought the day would come that I could truely say I was impressed with a car dealership! He has gone above and beyond and wouldn't ever trust anyone like I have come to trust him. Truely cares about the customer. More

Excellent car-buying experience! Christine helped me buy a new car and trade in my old one. Everyone was nice, helpful, and informative. All of my questions were answered, and I found Christine helped me buy a new car and trade in my old one. Everyone was nice, helpful, and informative. All of my questions were answered, and I found exactly what I needed. I highly recommend their services! More

Superb experience-Thx You Christine! Christine Caselli is awesome & our buying experience was great.She gave us all the vehicle info up front, no tricks or no haggle. She answered our ema Christine Caselli is awesome & our buying experience was great.She gave us all the vehicle info up front, no tricks or no haggle. She answered our email, made an appt & 2 hours later I drove my new vehicle home. Easy & smooth sailing throughout the whole deal. Go see Christine, she's the BEST!!! More

Failed/refused to repair bumper guard on 2015 Ford Explorer Service Center (and Manager) claimed there was no way to repair the portion of the bumper guard that continues to come loose and that it is caused by Service Center (and Manager) claimed there was no way to repair the portion of the bumper guard that continues to come loose and that it is caused by driving habit instead of manufacturing design. Our Explorer is still under Ford warranty. We will never buy another car from Ford AutoNation nor will we recommend it to any of our friends. More