AutoNation Ford Fort Worth

Had a 9:00 AM appointment for oil change and tire rotation. Was told the wait would be 1-2 hours. Arrived just before 9:00, opted to wait for my F-250 to have service. After 4 1/2 hours, finally left rotation. Was told the wait would be 1-2 hours. Arrived just before 9:00, opted to wait for my F-250 to have service. After 4 1/2 hours, finally left at 1:30. Was told many times that it was almost ready. Seems to me that with an appointment they would keep me in the same order that I arrived. Great job of service, just way too long to wait. More

Prompt, courteous service! What more could you ask for? Bought this XT5 in Fort Worth and when I brought it in for service, they had the parts available. No long wait for th What more could you ask for? Bought this XT5 in Fort Worth and when I brought it in for service, they had the parts available. No long wait for them to chase down the parts. More

I had a horrible day with one thing after another going wrong with my car. First was my key fob not working. I took it to another Ford dealership and they replaced my battery. When I got home I tried start wrong with my car. First was my key fob not working. I took it to another Ford dealership and they replaced my battery. When I got home I tried starting my car, but it would not start. Long story-short …basically they put the battery in wrong and that led to my car battery draining because the car wouldn’t turn off all the way. Mike Parker (the service manager) helped me out and turned my horrible day into a great day! I will never go to another Ford company. More

Chris Shields did a great job throughout the process of trying to buy a new car. He reached out to me when they were able to do a dealer trade for the type and style vehicle we were looking for! Additional trying to buy a new car. He reached out to me when they were able to do a dealer trade for the type and style vehicle we were looking for! Additionally, I never felt like there was anything underhanded taking place…which is very important to me…he was always very upfront and honest! More

Excellent customer service and fixed it really fast without any issues for my pick up without any issues for my pick up More

I had a recall that was taken care of at Ford Nation. Great service. Nice employees. Great service. Nice employees. More

Needs to retrain especially service advisor needs to listing to the customer more the put in the right information not very well knowledgeable I'm happy with the mechanic service very high grade a mecha listing to the customer more the put in the right information not very well knowledgeable I'm happy with the mechanic service very high grade a mechanics More

Sales people made every effort to make the best deal. Any problem that arose was corrected. Any problem that arose was corrected. More

Jeff was perfect when it came to the needs of my vehicle. He called every step of the way to keep me in the loop. He called every step of the way to keep me in the loop. More

My salesman, Manny was wonderful through the entire ordering, waiting and delivery process. I highly recommend him as a salesman. ordering, waiting and delivery process. I highly recommend him as a salesman. More