AutoNation Ford Burleson - Service Center

Every time we come here for service they mess something up. Last time I just needed an oil change and when I got home my Explorer was leaking oil. They are incompetent! Definitely not giving them another c up. Last time I just needed an oil change and when I got home my Explorer was leaking oil. They are incompetent! Definitely not giving them another chance. More

Fernando is always great and efficient and goes beyond what I expect. I service all my vehicles at autonation what I expect. I service all my vehicles at autonation More

Service managers I’ve dealt with are very professional. The 2 oil changes I’ve gotten have both been sloppy. Oil/grease all over, after driving home and going inside I came out to discover oil on my drivew The 2 oil changes I’ve gotten have both been sloppy. Oil/grease all over, after driving home and going inside I came out to discover oil on my driveway; both oil changes! I’ve never had such sloppy oil changes. I have never had oil staining my driveway after an oil change either. The first time I had to wash the undercarriage and pressure wash areas on my driveway. Not as bad this second time, but I shouldn’t have to clean up every time. More

The service was very good! I haven't had any problems with there service department! I haven't had any problems with there service department! More

Douglas was our tech person and he was prompt and friendly. Our wait time was short. Douglas helped us program my phone to the truck and was willing to help in anything else we needed. friendly. Our wait time was short. Douglas helped us program my phone to the truck and was willing to help in anything else we needed. More

I took it in for an oil change and ask them to check my brakes because they were squeaking. I waited a couple of hours which I do understand, however when they were finished they said the brakes squeakin brakes because they were squeaking. I waited a couple of hours which I do understand, however when they were finished they said the brakes squeaking was normal! I have never had a car that the brakes squeaked like this! I was wondering if they even looked. My brakes still squeak ! I will see what they say at my next service appt! More

i have been using this dealership since 1995 when I bought my first Ford Thunderbird. There have been several changes since then in people and the vehicles. It took three(3) calls to the 800 numb bought my first Ford Thunderbird. There have been several changes since then in people and the vehicles. It took three(3) calls to the 800 number to get the service appointment confirmed. Once, that was completed, my actual visit at the dealership was excellent. My service advisor was Troy Crow. I will request Troy for my next vist. Very, very pleasant and knowledgeable. Thanks Troy! I was told when setting the service up with the 800 number that because I was 10 miles out from the service area a pickup/delivery service would not be available? They did pick me up the last time, but, my husband was available, so I did not argue with them. More

I purchased my Expedition from AutoNation Ford Burleson but this was my first time to get service. I made an appointment with advisor Douglas. I had my oil changed and tires rotated. I waited in the lobby but this was my first time to get service. I made an appointment with advisor Douglas. I had my oil changed and tires rotated. I waited in the lobby and had a nice place to sit. Douglas texted me when my car was ready. I was there a little over an hour and I left a happy customer! More

my vehicle was repaired to my satisfaction and the cost was very reasonable.thanks to everyone was very reasonable.thanks to everyone More

My first time at this dealership for service. The staff was friendly and the service was completed quickly. The staff was friendly and the service was completed quickly. More